Hannelore Castillo
Calgary,Canada
Summary
Detail-oriented professional with a strong background in administration, organization, and customer service. Excels at enhancing operations through accurate record-keeping and timely resolutions for a wide range of problems. Demonstrates unmatched ability to effectively manage time in fast-paced environments. Highly skilled in communication and team building as a dedicated administrative professional. Sets apart with knowledge of medical terminology and scheduling. Years of relevant work experience ready to contribute to your team. Detail-oriented team player with exceptional organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Financial Advisor
Greatway Financial
09.2020 - Current
- Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
- Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
- Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
- Established new client relationships by conducting thorough needs assessments during initial consultations.
Swing Manager
McDonald's Restaurant of Canada
06.2014 - Current
- Planning shift and monitoring performance during shift
- Setting goals and delegating tasks to the teams
- Ensure the team is meeting standards, and monitor safety and security
- Supervise and train other staff
- Reporting results and communicating with the next Shift Manager to help them prepare
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
Pharmacy Assistant
Shoppers Pharmacy
09.2019 - 06.2021
- Assisted pharmacists in maintaining a well-organized and clean pharmacy environment for optimal workflow.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Kept pharmacy counter and related areas clean, neat and organized.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
Education
Pharmacy Assistant
CDI College
Calgary, AB03.2019
Health Care Aide
ABM College
Calgary, AB06.2016
Skills
- Microsoft Office Applications
- Team player
- Excellent communicator
- Hard-worker
- Able to handle pressure
- Trainable
- Eager to learn
- Team motivation
- Staff Supervision
- Operational Efficiency
- Answering customer questions
Languages
English
Professional Working
Timeline
Financial Advisor
Greatway Financial
09.2020 - Current
Pharmacy Assistant
Shoppers Pharmacy
09.2019 - 06.2021
Swing Manager
McDonald's Restaurant of Canada
06.2014 - Current
Pharmacy Assistant
CDI College
Health Care Aide
ABM College
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