Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
Generic

Hanneilya Henry

Toronto

Summary

I have experience in customer service and take pride in my strong multitasking, communication, and attention-to-detail skills. I thrive in fast-paced environments and enjoy working as part of a team to create positive, memorable experiences for customers. I'm currently looking for a part-time position where I can continue to grow and contribute.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Environmental Cleaner

Safe on Set
02.2022 - Current
  • Communicated effectively with customers and team members
  • Cleaned and sanitized common areas efficiently
  • Coordinate daily location schedule with Location Managers
  • Maintained supplies and order inventory
  • Completed tasks within tight timeframes with attention to detail

Customer Service Assistant

Branded Bites
09.2023 - 02.2024
  • Take customers orders and support with designs
  • Worked cashier tasks
  • Assisted with packaging and organizing baked goods
  • Decorated cookies and supported baking tasks
  • Maintained cleanliness and sanitation standards

Baker / Entrepreneur

Taste Like Haven
12.2017 - Current
  • Research new recipes and techniques
  • Clean and disinfect common areas
  • Purchasing supplies
  • Packaging baked goods
  • Delivering orders to customers
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Increased production efficiency through effective time management and multitasking during busy periods.

Education

BBA - Social Sciences & Humanities

University of Toronto
Toronto, ON

Skills

  • Excellent verbal and written communication
  • Friendly, customer-focused approach
  • Punctual with a strong attendance record
  • Strong attention to detail and accuracy
  • Quick learner and adaptable team player
  • Able to multitask effectively in busy settings

Certification

  • December 2024 CPR / First Aid Training
  • September 2023 WHMIS Training
  • February 2025 Ladder Safety
  • February 2025 Health and Safety for Workers

Accomplishments

  • June 2021 | Honour roll
  • June 2021 | Hospitality award

Languages

English
Native or Bilingual
Tigrinya
Professional Working

Timeline

Customer Service Assistant

Branded Bites
09.2023 - 02.2024

Environmental Cleaner

Safe on Set
02.2022 - Current

Baker / Entrepreneur

Taste Like Haven
12.2017 - Current

BBA - Social Sciences & Humanities

University of Toronto

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Hanneilya Henry