Summary
Overview
Work History
Education
Skills
Certification
Reference
Timeline
Generic

Hanna Mae Rodriguez

Langley,BC

Summary

Organized and dependable at managing multiple priorities with a positive attitude. Productive and self-motivated with excellent skills in customer service, office management and administrative support, with hospitality industry work experience. Adept at cultivating productive and proactive office culture with organized systems and modern processes. Remains professional and tactful in all situations with focus on increasing satisfaction and retention. Versed in maintaining close records while managing good relationships with colleagues and delivering excellent service to the customers.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Front Office Supervisor

Tagaytay Country Hotel
01.2023 - 04.2023
  • Coached employees through day-to-day work and complex problems.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Standardized office structures and processes to promote collaboration and increased performance.
  • Prepared reports to assist business leaders with key decision making and strategic operational planning.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Developed procedures to establish accurate and organized check-in and check-out processes.
  • Monitored customer service trends and provided insights to management team for further improvement.
  • Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.

Front Office Assistant

Tagaytay Country Hotel
04.2022 - 01.2023
  • Directed phone inquiries, answered customer questions, and scheduled appointments.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Provided clerical support, addressing routine, and special requirements.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Coordinated master schedule by booking and rescheduling appointments and balancing workloads.

Education

Bachelor of Science - Hospitality Management

Olivarez College Tagaytay
Tagaytay City, Philippines
06.2022

Skills

  • Customer Service Management
  • Listening Skills
  • Critical thinking
  • Oral and Writing Communication
  • Collaboration and leadership
  • Microsoft Office
  • Workflow Processes
  • Flexibility and Supervisory Skills
  • Workflow Optimization
  • Ezee Frontdesk Software
  • Front Office Management
  • Organization and Planning

Certification

  • On-the-Job Training at Tagaytay Country Hotel, Sales and Marketing Department - March 7 to 28, 2022
  • On-the-Job Training at Tagaytay Country Hotel - March 1 to 24, 2018
  • National Certificate II in Cookery - March 2018
  • National Certificate II in Food and Beverage Services - May 2017

Reference

  • Available on request

Timeline

Front Office Supervisor

Tagaytay Country Hotel
01.2023 - 04.2023

Front Office Assistant

Tagaytay Country Hotel
04.2022 - 01.2023

Bachelor of Science - Hospitality Management

Olivarez College Tagaytay

Similar Profiles

CREATE PROFILE
Hanna Mae Rodriguez