HANNAH MAI
Toronto,ON
Summary
Fifteen plus years in Human Resources management with more than 6 years of HRBP with a people-centric nature, employee engagement and retention expertise. Deep understanding in Canadian Employment Law. Proactive, teamwork, and eager to learn new things. Results-oriented with broad experience in all areas of HR, including policy development, performance management and benefits administration. Accustomed to analyzing HR functions and procedures to execute change management and drive corporate objectives. Bringing 3 years of consulting expertise with passion for cultivating enjoyable and productive work environments. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.
Overview
14
14
years of professional experience
Work History
HR Consultant
Semper8 International Ltd
08.2023
- Recruiting technical positions such as AI, UI/UX, Associate analyst for the company including creening process, phone interview and candidate’s evaluation
- Job description designing and updating for all existing positions
- Candidates profiles management.
Mimico Coffee Shop
10.2022 - Current
- Greeting at least 200 customers per day and fulfilling all cashier related duties while maintaining high-volume, fast-paced operations
- Maintaining high-level product knowledge
- Received 90% of the times positive customer reviews for conveying product features and benefits
- Building customer loyalty through promoting stronger relationships by giving the best customer service possible even during the busier times
- Handling all the products preparation makes sure all products are in proper operation for the next shift.
HR Management Intern
Semper8 International Ltd
05.2023 - 08.2023
- Researching information from other HR flatforms and Ontario Employment Standard Act
- Strengthening and re-building of the company’s employee handbook
- Designing all HR documents template related to recruitment, new hire Orientation, hiring and employee performance appraisal templates
- Building recruitment process, hiring process and orientation process to help promising candidates to become future top performer employees
- Talent mapping for all positions of the organization
- Gathering feedback for employee’s relation and employee satisfaction from the ex-employees
- Supporting revising the Company’s job descriptions for all positions with more specifics tasks and updating the job requirement
- Recruiting the co-ops intern for the organization in full process including job posting, profiles screening, interviewing, evaluating, and offering.
Human Resource Manager
Halana Vietnam
03.2022 - 08.2022
- Planned headcount for the upcoming years based on the business strategies resulting in a high degree of organizational success
- Built HR policies, processes, and systems, creating a positive company culture
- Lead the Building People Capability cycle including the annual pay review and development plan process, using the annual performance appraisal system
- Built, coached, and up skilled the team to deliver best HR services to employees
- Advised company founders on business strategies using a people perspective.
HRBP Manager
Lazada Vietnam
08.2017 - 10.2021
- Management and Planning: Coordinate with function to initiate long-term plan for talent management, core value implementation, compliance control
- Learning and development: develop corporate social responsibility program & ensure training plan implemented properly & effectively, New-hire Orientation, Performance management, Goal Setting, and talent development program
- KPIs/ Goals assessment to set up the performance appraisal indicators for the new appraisal circle
- Analyze trends and metrics in partnership with functional HR (TA, L&D, C&B) to develop solutions, programs, and policies
- Increase employee engagement through employee retention activities like company trips, employee award and recognition program
- Maintain in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks, and ensuring regulatory compliance.
Human Resource Lead
Shopee Vietnam
11.2021 - 03.2021
- Partnered with business stakeholders across all levels to support the functional in people development
- Built up effective HR policies, processes, systems for the new business unit of Shopee Express
- Led the overall talent attraction strategy for the business to meet the labor workforce strategies
- Built up the employee development plan for the entity through the employee performance appraisal process and training need analysis
- Work closely with business leaders on employee engagement to enhance the employee retention rate.
HRBP Onsite – Project Manager
Adecco Vietnam
10.2016 - 07.2017
- Meet the KPI in recruitment requirement from Clients (fill rate 100% within 10 days since the confirmation of Resignation date)
- Problem Solving and maintaining the relationship with client: solving and giving the solution to client whenever the service has any problem
- Labor contract, social insurance, and health insurance: Managed 44 staff in this project and handle all relating issue
- Payroll: make sure correct payroll calculation and paid date on time and invoicing to client to charge back the fee.
Recruitment Consultant
Manpower Vietnam
06.2015 - 09.2016
- Manage team and build up talent pool, networking and maintain good relationship with both clients and candidates
- Coach and train recruiting skills for team members
- Set up talent pool in social network, post job and select talents for high level of positions as job order from multinational clients
- Maintain and keep strong relationships with clients and candidates
- Professional senior recruiting and consultant for both clients and candidates.
HR Senior Associate
UPS Vietnam
11.2009 - 12.2012
- Conducted Health and safety inspection and file filing relating to road incidents and accidents for drivers
- Employees personal files filled and data entry into to the oracle system.
- Recruitment support such as: online profile searched, screened candidates’ profiles, phone interview, arranged interview for hiring managers, profile filing and onboarding process
Followed up employee engagement activities like founder date celebration, memo created to communicate with employees regarding regulation changed or any announcement from the company, birthday celebrations,
Education
B.A. - Business
Huflit University
B.A. - Foreign Language
Hanoi University
Bachelor of Arts - Human Resource Management
George Brown College
Toronto, ON05.2023
Skills
- Dedicated to employee relations using strong communication skills
- Adept in employment law, experienced in building policies and company regulations
- Excellent in problem-solving, able to handle multiple duties and prioritize information
- A good team player, an entrepreneurial person, and a hard worker
- Eager to learn new things and adapt to new and high-volume environments
- Recruitment and Retention Strategies
- Benefits and Compensation
- Records Management
- Talent Management
- Project Collaboration
- Interviewing
- Recruitment
- Risk Mitigation
- Recruitment Strategies
- Onboarding
- Workforce Improvements
- Performance Benchmarking
- Organizational Development
- Training Programs
Languages
English
Professional Working
Timeline
HR Consultant
Semper8 International Ltd
08.2023
HR Management Intern
Semper8 International Ltd
05.2023 - 08.2023
Mimico Coffee Shop
10.2022 - Current
Human Resource Manager
Halana Vietnam
03.2022 - 08.2022
Human Resource Lead
Shopee Vietnam
11.2021 - 03.2021
HRBP Manager
Lazada Vietnam
08.2017 - 10.2021
HRBP Onsite – Project Manager
Adecco Vietnam
10.2016 - 07.2017
Recruitment Consultant
Manpower Vietnam
06.2015 - 09.2016
HR Senior Associate
UPS Vietnam
11.2009 - 12.2012
B.A. - Business
Huflit University
B.A. - Foreign Language
Hanoi University
Bachelor of Arts - Human Resource Management
George Brown College
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