Hannah Dubey
Vancouver
Summary
Positive candidate with passion for providing exceptional customer service and facilitating guest satisfaction. Hardworking and flexible individual supports team members, performs data entry and handles complex tasks. Outstanding multitasker with in-depth knowledge of customer relations, highly organized with a willingness to learn and take on more responsibilities as needed.
Overview
3
3
years of professional experience
Work History
Guest Experience Representative
Vancouver International Airport
05.2023 - Current
- Provided a welcoming atmosphere for guests and colleagues by leveraging interpersonal skills.
- Continually trained to stay up to date with current business standards and implement best practices.
- Used in-house programs to log data, send emails, provide updates, and coordinate with team members.
- Delivered exceptional customer service by proactively offering assistance and anticipating guests needs.
Style Advisor and Service Counter Associate
Aritzia
10.2022 - 06.2023
- Maintained an organized workplace, while simultaneously greeting and assisting clients.
- Efficiently processed transactions while adhering to company policy and ensuring client satisfaction.
- Communicated with returning clients, fostering long-lasting relationships that led to consistent sales.
- Contributed in achieving monthly and daily sales targets by collaborating and going the extra mile.
Server
Browns Social House
12.2020 - 10.2022
- Followed health and safety protocols to maintain a sanitary environment for customers and staff.
- Addressed customer concerns professionally, ensuring a swift and positive resolution.
- Kept a "what else" attitude- restocking, helping other tables, washing dishes, and answering phones.
- Accurately worked with POS system to place orders and manage bills for up to 40-50 people at a time.
Education
Political Science With International Relations
University of British Columbia
Vancouver, BCSkills
- Oral and written communication
- Complex/fast paced problem-solving
- Front office and customer facing support
- Time management and task prioritization
- Attention to detail in all aspects
- Proficient computer skills
References
References are available upon request
Languages
French
Limited Working
Italian
Elementary
Timeline
Guest Experience Representative
Vancouver International Airport
05.2023 - Current
Style Advisor and Service Counter Associate
Aritzia
10.2022 - 06.2023
Server
Browns Social House
12.2020 - 10.2022
Political Science With International Relations
University of British Columbia
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