Hannah Anuoluwapo Adediji
Edmonton,Alberta
Summary
Proven Customer Service Representative with a track record of enhancing customer satisfaction and loyalty at Pyramid Acme Realtors. Leveraged problem-solving abilities and Microsoft Excel proficiency to streamline processes, resulting in increased efficiency. Demonstrated exceptional active listening and critical thinking skills, significantly improving client retention and team performance. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Pyramid Acme Realtors
Lagos, Nigeria
03.2021 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
Customer Service Trainee
Oluwaseun Twins Moderates Ltd
Lagos, Nigeria
01.2017 - 11.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication channels for better information flow between customers and management.
- Reduced customer complaints by providing timely feedback to the team on areas of improvement.
- Supported colleagues in handling difficult customers, ensuring smooth resolution of conflicts.
- Managed high call volumes while maintaining professionalism and empathy towards all callers.
- Assisted in creating a positive workplace culture by actively participating in team-building activities.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Accounting
Landmark University, Omu-aran Kwara State
Nigeria07.2015
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint resolution
- Microsoft Excel
- Call Center Operations
- Product Knowledge
Languages
English
Full Professional
Timeline
Customer Service Representative
Pyramid Acme Realtors
03.2021 - 12.2023
Customer Service Trainee
Oluwaseun Twins Moderates Ltd
01.2017 - 11.2020
Bachelor of Science - Accounting
Landmark University, Omu-aran Kwara State