Hannah Abdul
Business Analyst
Calgary,AB
Summary
Certified and seasoned Business Analyst with 6+ years of broad experience in business operations, client management and new business development. Recognized as a creative thinker and collaborator experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Business Analyst
Carewest
Calgary, Canada
02.2022 - Current
- Apply honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement.
- Achieved 17% increase in employee satisfaction and13% uptick in new hire retention through effective process enhancements of existing HR application.
- Conduct interviews with key business users to collect information on business processes and user requirements.
- Develop roadmap for long and short-term work, manage prioritization and monitor the work to meet objectives.
- Execute analysis of risks and identified risk mitigation strategies.
- Map processes to holistically examine business flow and identify improvement opportunities.
- Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
Business Analyst
Brenda Straford Foundation
Calgary, AB
02.2020 - 01.2022
- Interacted with internal customers to understand business needs and translate opportunities into requirements and project scope.
- Delivered analysis of market, sales and consumer trend impact on long and short-term strategies.
- Improved new hire onboarding efficiency by implementing automated workflows, resulting in a 25% decrease in onboarding time for new employees.
- Executed analysis of risks and identified risk mitigation strategies.
- Utilized data visualization techniques to present and explain complex data sets.
- Generated ad-hoc reports to evaluate specific business requirements.
Project Support
Linkage Channels
Calgary, AB
01.2018 - 02.2020
- Provided administrative project support to project team and key stakeholders from origination through implementation.
- Supported projects planning and execution for enterprise-wide projects.
- Recommended short-term steps to achieve larger strategic goals.
- Identified delays in project completion and devised targeted solutions to complete goals on schedule.
Business Analyst
NBRRI
Lagos, Nigeria
02.2015 - 09.2017
- Led successful delivery of new payroll system for an organization with over 24,000 employees
- Collaborated with cross-functional teams to define project objectives, scope, and requirements
- Implemented process improvements that led to 37% increase in efficiency of payroll management, remuneration, and audit
- Worked closely with software development teams to ensure payroll systems met all business requirements
Education
Certificate - Data Analysis
Google
Canada 03.2023 - 01.2024
Bachelor of Science - Accounting
University of Abuja
Abuja 01.2004 - 07.2008
Skills
Business Process Improvement
Communication strategies
Data Gathering & Analysis
Stakeholder Engagement & ManagementBusiness Modeling & Use Case SurveysRisk Analysis and Decision Making
Critical and Analytical Thinking
SQL, R and Databases
Microsoft Office Suite
Certification
Certified Business Analysis Professional (CBAP)
Timeline
Google Data Analytics Professional Certificate
01-2024
Certified Business Analysis Professional (CBAP)
07-2023
Certificate - Data Analysis
Google
03.2023 - 01.2024
Certified Scrum Master
03-2023
Business Analyst
Carewest
02.2022 - Current
Business Analyst
Brenda Straford Foundation
02.2020 - 01.2022
Project Support
Linkage Channels
01.2018 - 02.2020
Business Analyst
NBRRI
02.2015 - 09.2017
Bachelor of Science - Accounting
University of Abuja
01.2004 - 07.2008