Hannah Yoxall
Toronto,Canada
Summary
- PROFESSIONAL SKILLS PROFILE
- Team collaboration and leadership
- Attention to detail and resourceful
- Ability to communicate effectively
- Strong communication and interpersonal skills to interact with clients compassionately.
- Excellent organizational and multitasking abilities to manage scheduling and administrative tasks.
- Proficiency with scheduling and billing software, along with basic knowledge of recordkeeping.
- Mental Health Advocate
Overview
8
8
years of professional experience
1
1
Certification
Work History
Intake and Administrative Assistant
The Growth and Wellness Therapy Centre
06.2023 - Current
- Keep client files organized and secure, ensuring compliance with HIPAA and other privacy regulations
- Serve as the main point of contact between clients and therapists, maintaining clear and respectful communication
- Enhanced communication with team by handling correspondence and reporting.
- Managed calendars for ensuring efficient scheduling and time management.
- Coordinated meetings and appointments to streamline daily operations.
- Improved office efficiency by organizing files and documents systematically.
- Assisted in planning events, contributing to successful corporate functions.
- Improved client satisfaction by addressing inquiries promptly and professionally.
Social Media Content Creator
The Growth and Wellness Therapy Centre
06.2024 - Current
- Enhanced brand awareness by creating engaging and shareable social media content.
- Managed content across multiple platforms for widest audience reach.
- Increased audience engagement through the development of tailored content for each platform.
- Scheduled regular postings using social media management tools, ensuring a steady stream of fresh content for followers'' consumption.
Crisis Responder
Crisis Text-Line
12.2018 - Current
- Company Overview: Crisis Text-Line provides free, 24/7 support via text message for individuals in crisis
- Provide individuals with short-term problem-solving support
- Counselled people in danger of harming themselves (Risk Assessment)
- De-escalate individuals who are in crisis
- Help brainstorm unique coping strategies for individuals
- Participated in peer support
- Crisis Text-Line provides free, 24/7 support via text message for individuals in crisis
- Developed rapport with repeat callers, fostering a sense of trust that encouraged open dialogue about their ongoing challenges.
Switchboard Operator
Lenoir Rhyne University
01.2018 - 05.2018
- Streamlined administrative tasks such as message-taking and appointment scheduling for increased productivity across multiple departments.
- Managed high volume of calls during peak hours, maintaining composure under pressure while efficiently handling each caller''s needs.
- Delivered excellent customer service through active listening skills and empathetic problem-solving approaches with callers'' concerns or complaints.
Pharmacy Technician
Ingles Pharmacy
07.2017 - 02.2018
- Answered inquiries from customers regarding general drug information
- Maintained patient profiles and created new patient profile
- Assisted pharmacist with managing high volume of pending prescriptions that need to be filled
- Understand and performed basic pharmacy calculations in order to obtain correct doses of medication
- Maintained patient records and inventory
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
Education
BSc. - Developmental Psychology
Liberty University
Lynchburg, VA12.2020
Skills
- Team collaboration and leadership
- Attention to detail
- Resourcefulness
- Strong communication skills
- Interpersonal skills
- Client interaction
- Multitasking
- Proficiency with scheduling and billing software
- Office organization
- Data entry
- Mental Health Advocate
Certification
- Crisis Responder Certification (36 hours), 12/18, Present
- Omega Nu Lambda Honors Society, Liberty University, 01/19, Present
Community Service
Assistant Volunteer, Broyhill Leadership, Hickory, NC, Assisted in the organization of multiple university charity events, Provided quality learning opportunities to students in primary school
Timeline
Social Media Content Creator
The Growth and Wellness Therapy Centre
06.2024 - Current
Intake and Administrative Assistant
The Growth and Wellness Therapy Centre
06.2023 - Current
Crisis Responder
Crisis Text-Line
12.2018 - Current
Switchboard Operator
Lenoir Rhyne University
01.2018 - 05.2018
Pharmacy Technician
Ingles Pharmacy
07.2017 - 02.2018
BSc. - Developmental Psychology
Liberty University