Hannah Warwick
Lisselton,Co. Kerry
Summary
Honest, Caring, Hardworking, Empathetic, Professional, Enthusiastic, Proactive, Good Communicator and Creative. I have accumulated multiple years of experience working within the healthcare sector within all the core areas.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
Centra
Bridge Street, Ballylongford, Co. Kerry
09.2022 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Family Carer
01.2016 - 01.2021
Language & Play Tutor
Childrens’ Family Services
01.2013 - 01.2016
- Delivering Language & Play Workshops
Healthcare Support Worker
Kerry Respite Care
01.2009 - 01.2014
- Delivering healthcare support with the home of Parkinson, Stroke and high dependency clients.
Healthcare Support Worker
Kerry Home Instead Services
01.2011 - 01.2012
- Delivering healthcare support with the home of Parkinson, Stroke and high dependency clients.
Learning Through Play Programme
South Kerry Development
01.2007 - 01.2008
- Developing and delivery of a Learning Through Play programme, designed to identify Childrens’ play patterns.
Childcare Facilitator
Kerry County Childcare Committee
01.2004 - 01.2006
- Delivery the National Childminding Quality Awareness Course
North Kerry Childcare Co-Ordinator
North Kerry Together Ltd
01.2002 - 01.2004
- Role out the National Childcare Strategy
Education
IT Specialist In Python -
Ecollege, SOLAS
Kerry09.2024
ICDL -
Kerry College
Monavalley03.2024
Fetac Level 5 Healthcare Support -
FRS Training Ltd
Castleisland, Co. Kerry05.2013
Diploma In Creche Management - Award Distinction -
School of Practical Childcare
Dublin03.2006
Level 2 Certificate in Team Leading -
Institute of Leadership & Management
Dublin03.2006
Certificate In Education & Training -
National University of Ireland
Galway10.2006
Foundation Diploma In Education and Training -
National University of Ireland
Galway05.2005
Adult Literacy Trainer -
Kerry Education Services
Kerry05.2003
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
References
- The Manager, Kerry Respite Care, Upper Rock Street, Tralee, Co. Kerry, 066 71 02796, info@kerryrespitecare.ie
- The Manager, Home Instead Kerry, Grosvenor Court, Killarney, Co. Kerry, 066 71 3350, kerry@homeinstead.ie
- More References available upon request
Timeline
Customer Service Representative
Centra
09.2022 - Current
Family Carer
01.2016 - 01.2021
Language & Play Tutor
Childrens’ Family Services
01.2013 - 01.2016
Healthcare Support Worker
Kerry Home Instead Services
01.2011 - 01.2012
Healthcare Support Worker
Kerry Respite Care
01.2009 - 01.2014
Learning Through Play Programme
South Kerry Development
01.2007 - 01.2008
Childcare Facilitator
Kerry County Childcare Committee
01.2004 - 01.2006
North Kerry Childcare Co-Ordinator
North Kerry Together Ltd
01.2002 - 01.2004
IT Specialist In Python -
Ecollege, SOLAS
ICDL -
Kerry College
Fetac Level 5 Healthcare Support -
FRS Training Ltd
Diploma In Creche Management - Award Distinction -
School of Practical Childcare
Level 2 Certificate in Team Leading -
Institute of Leadership & Management
Certificate In Education & Training -
National University of Ireland
Foundation Diploma In Education and Training -
National University of Ireland
Adult Literacy Trainer -
Kerry Education Services