Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hannah Warwick

Lisselton,Co. Kerry

Summary

Honest, Caring, Hardworking, Empathetic, Professional, Enthusiastic, Proactive, Good Communicator and Creative. I have accumulated multiple years of experience working within the healthcare sector within all the core areas.

Overview

22
22
years of professional experience

Work History

Customer Service Representative

Centra
09.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Family Carer

01.2016 - 01.2021

Language & Play Tutor

Childrens’ Family Services
01.2013 - 01.2016
  • Delivering Language & Play Workshops

Healthcare Support Worker

Kerry Respite Care
01.2009 - 01.2014
  • Delivering healthcare support with the home of Parkinson, Stroke and high dependency clients.

Healthcare Support Worker

Kerry Home Instead Services
01.2011 - 01.2012
  • Delivering healthcare support with the home of Parkinson, Stroke and high dependency clients.

Learning Through Play Programme

South Kerry Development
01.2007 - 01.2008
  • Developing and delivery of a Learning Through Play programme, designed to identify Childrens’ play patterns.

Childcare Facilitator

Kerry County Childcare Committee
01.2004 - 01.2006
  • Delivery the National Childminding Quality Awareness Course

North Kerry Childcare Co-Ordinator

North Kerry Together Ltd
01.2002 - 01.2004
  • Role out the National Childcare Strategy

Education

IT Specialist In Python -

Ecollege, SOLAS
Kerry
09.2024

ICDL -

Kerry College
Monavalley
03.2024

Fetac Level 5 Healthcare Support -

FRS Training Ltd
Castleisland, Co. Kerry
05.2013

Diploma In Creche Management - Award Distinction -

School of Practical Childcare
Dublin
03.2006

Level 2 Certificate in Team Leading -

Institute of Leadership & Management
Dublin
03.2006

Certificate In Education & Training -

National University of Ireland
Galway
10.2006

Foundation Diploma In Education and Training -

National University of Ireland
Galway
05.2005

Adult Literacy Trainer -

Kerry Education Services
Kerry
05.2003

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

References

  • The Manager, Kerry Respite Care, Upper Rock Street, Tralee, Co. Kerry, 066 71 02796, info@kerryrespitecare.ie
  • The Manager, Home Instead Kerry, Grosvenor Court, Killarney, Co. Kerry, 066 71 3350, kerry@homeinstead.ie
  • More References available upon request

Timeline

Customer Service Representative

Centra
09.2022 - Current

Family Carer

01.2016 - 01.2021

Language & Play Tutor

Childrens’ Family Services
01.2013 - 01.2016

Healthcare Support Worker

Kerry Home Instead Services
01.2011 - 01.2012

Healthcare Support Worker

Kerry Respite Care
01.2009 - 01.2014

Learning Through Play Programme

South Kerry Development
01.2007 - 01.2008

Childcare Facilitator

Kerry County Childcare Committee
01.2004 - 01.2006

North Kerry Childcare Co-Ordinator

North Kerry Together Ltd
01.2002 - 01.2004

IT Specialist In Python -

Ecollege, SOLAS

ICDL -

Kerry College

Fetac Level 5 Healthcare Support -

FRS Training Ltd

Diploma In Creche Management - Award Distinction -

School of Practical Childcare

Level 2 Certificate in Team Leading -

Institute of Leadership & Management

Certificate In Education & Training -

National University of Ireland

Foundation Diploma In Education and Training -

National University of Ireland

Adult Literacy Trainer -

Kerry Education Services

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