Hannah Ward
Broadstairs
Summary
Experienced Bartender and customer assistant in fast-paced environments. Proven track record of exceptional customer service. Anticipates needs and provides personalized experiences. Strong multitasking abilities with attention to detail. Committed to creating a positive atmosphere, consistently exceeding expectations and contributing to team success.
Overview
10
10
years of professional experience
Work History
Bar manager
Neptunes Hall
11.2022 - 01.2025
- Dealing directly with customer complaints
- Managing bookings and seating plans
- Managing staff well-being and maintaining highest standard of service
- Ensuring best possible experience for customers
- Ensuring beverages and foods are served to the highest possible standard
- As a license holder, when the Landlord is absent, I am solely responsible for:
- The responsible sale of alcohol
- The protection of children from harm
- What is and isn't permissible within licensed premises
- Opening hours and operating schedules
- Cashing up
Bartender and waitress
Neptunes Hall
09.2021 - 10.2022
- Provided exceptional service in food and beverage operations.
- Working as part of a small team
- Greeting customers and creating a welcoming environment
Customer assistant
J.Prentis Greengrocers
06.2015 - 08.2021
- Assisting customer to find products
- Answering questions about products
- Selling goods to customers
- Keeping workspace organized and clean
- Preparing and packaging fruit and vegetables
Education
BTECS - Health and Social Care, Information Technology, Information Technology Systems, Sport
St Georges
Broadstairs01.2019
GCSES - Mathematics, English Language, English Literature, Health and Social Care, History
Charles Dickens
Broadstairs01.2017
Skills
- Cleaning and sanitizing
- Safe alcohol service
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving
- Hospitality services
- Attention to detail
Languages
English
Native or Bilingual
Timeline
Bar manager
Neptunes Hall
11.2022 - 01.2025
Bartender and waitress
Neptunes Hall
09.2021 - 10.2022
Customer assistant
J.Prentis Greengrocers
06.2015 - 08.2021
BTECS - Health and Social Care, Information Technology, Information Technology Systems, Sport
St Georges
GCSES - Mathematics, English Language, English Literature, Health and Social Care, History
Charles Dickens
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