Hannah Vu
San Jose
Summary
Dedicated Shift Leader promotes quality assurance, issue resolution, and team collaboration. Excels at troubleshooting and supervising teams. Eager to apply time management and organizational skills in various environments and to expand skills while facilitating company growth.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Shift Supervisor
ZOOX
Foster City
03.2024 - Current
- Supervised daily operations of autonomous vehicle testing and development.
- Coordinated team schedules to enhance workflow and ensure adequate coverage.
- Trained new staff on safety protocols and operational procedures to uphold safety standards.
- Facilitated communication between engineering and cross teams during shifts to streamline operations.
- Responded to customer emails using Salesforce to address inquiries.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Addressed any issues that arose during the shift in a proactive manner.
- Resolved customer complaints and reported issues to senior management.
- Monitored staff performance to ensure quality standards were met.
- Collaborated with team members to improve performance and implement training updates.
- Provided feedback to employees regarding their performance in order to improve productivity.
- Identified areas of improvement within the department and implemented necessary changes.
- Coached team members to increase productivity.
- Monitored equipment performance and reported issues to maintenance teams.
Rider Operations
ZOOX
Foster City
05.2024 - 03.2025
- Coordinated rider operations to enhance communication with riders.
- Utilize data analytics to optimize route efficiency and improve service reliability.
- Implement safety protocols, achieving a marked reduction in incident reports.
- Collaborated with cross-functional teams to strengthen rider safety measures.
- Conducted tests with robotaxi to evaluate performance and safety.
- Conducted tests with robotaxi to evaluate performance and safety.
- Collaborated with engineering teams to improve UX
Server
Ramen Nagi
San Jose
01.2020 - 10.2022
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Delivered food orders promptly and courteously.
- Assisted in training new servers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Followed health safety guidelines when preparing and serving food products.
- Operated POS terminals to input orders, split bills and calculate totals.
Behavior Technician
Autism Learning Partners
San Jose
12.2020 - 06.2021
- Reinforced positive behavior through targeted rewards and praise, fostering motivation and engagement.
- Attended review, progress and clinical team meetings.
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships.
- Observed clients during both structured and unstructured activities to identify potential areas for improvement or reinforcement.
- Working on specific goals made for the kids to better their communication skills, social skills, and motor functions, etc.
- Documented session details with comprehensive progress notes, daily logs, and incident reports to track client development and inform treatment strategies.
Education
High School Diploma -
Branham High School
San Jose, CABachelor's Degree - Psychology
San Jose State University
San Jose, CASkills
- Crisis Management
- Emergency Response
- Health and Safety
- Supervision
- Leadership
- Team coordination
- Task delegation
- Performance monitoring
- Conflict Resolution
- Incident reporting
- Cross-functional collaboration
- Employee training
- Customer relationship management
- Organization
- Communication
- Customer Service
- Data Entry
Certification
- Food Handler Certification
- CPR Certification
- RBT Certification
- First Aid Certification
Languages
- Vietnamese
- English
Timeline
Rider Operations
ZOOX
05.2024 - 03.2025
Shift Supervisor
ZOOX
03.2024 - Current
Behavior Technician
Autism Learning Partners
12.2020 - 06.2021
Server
Ramen Nagi
01.2020 - 10.2022
High School Diploma -
Branham High School
Bachelor's Degree - Psychology
San Jose State University