Hannah Veivers
Banff,AB
Summary
Experienced professional with a proven track record in the hospitality sectors, and strong customer service experience. Enthusiastic worker excelling in fine dining, casual dining, and cafe roles, as well as additional experience in various roles across the tourism and community services. these varying experiences further enhance the ability to adapt to situations and work in a team, skills that are essential in the service industry.
Overview
8
8
years of professional experience
Work History
Assistant Case Manager in the Humanitarian Settlement Program
Ceantacare FNQ
11.2023 - 01.2024
- General office duties and support.
- Working closely with Case managers to ensure correct support is provided to clients
Astronomy Tour Guide
Tekapo Star Gazing
10.2022 - 10.2023
- Engaging groups of up to 30 people with facts and stories of the night sky, teaching them about astronomy and stargazing in the local area.
- Lifeguarding duties include risk management, providing first aid, and patrolling pools.
Food and Beverages Attendant and Bartender
Park Hyatt Hotel Canberra
05.2021 - 10.2022
- Delivering exceptional, personalized service to ensure an enjoyable dining experience.
- Efficiently handling food and beverage orders, with expert knowledge of the menu, wine, and cocktails.
- Preparing alcoholic and non-alcoholic beverages for the bar and patrons.
Bartender and Server
The Clubhouse Canberra
10.2020 - 05.2021
- Greeting and serving customers and providing excellent customer service.
- Preparing alcoholic and non-alcoholic beverages according to recipe standards.
- Independently bartending private events
Barista and Relief Supervisor
Gloria Jeans Coffee
03.2016 - 11.2018
- General cafe work as part of a team.
- Opening and closing the store unattended.
- Preparing and serving espresso coffee, and cold beverages.
- Leading teams of up to six people.
Education
Bachelor of Science - Double Major Science Communication and Earth Science
ANU
01.2022
Proserve Certificate - Alberta
Skills
- High-volume dining
- Liquor, wine, and food service
- Point of sale operation
- Excellent customer service
- Alcohol preparation
- Strong communication skills
Timeline
Assistant Case Manager in the Humanitarian Settlement Program
Ceantacare FNQ
11.2023 - 01.2024
Astronomy Tour Guide
Tekapo Star Gazing
10.2022 - 10.2023
Food and Beverages Attendant and Bartender
Park Hyatt Hotel Canberra
05.2021 - 10.2022
Bartender and Server
The Clubhouse Canberra
10.2020 - 05.2021
Barista and Relief Supervisor
Gloria Jeans Coffee
03.2016 - 11.2018
Bachelor of Science - Double Major Science Communication and Earth Science
ANU
Proserve Certificate - Alberta
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