Hannah Vaughan
Winnipeg,MB
Summary
Experienced professional in administrative support and customer service. Highly efficient in planning, problem-solving, and communication. Strong background in office management, scheduling, and communication. Skilled in handling multiple tasks efficiently to ensure smooth operations and support executive teams. Thrives in team collaboration and easily adapts to changing needs, consistently achieving organizational goals. Recognized for reliability and fostering a positive work environment.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Executive Medical Solutions
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Reviewed, revised, modified and edited documents prepared by others.
Administrative Assistant
Roblin Forensic Group
08.2024 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Maintained organized electronic filing system for easy access of critical billing documents, optimizing workflow for the entire team.
- Reduced invoice discrepancies by consistently monitoring accounts receivable and following up on outstanding balances.
- Improved customer satisfaction with timely and accurate invoicing, addressing inquiries promptly and professionally.
- Reviewed, revised, modified and edited documents prepared by others.
Veterinary Assistant/Receptionist
Anderson Animal Hospital
08.2022 - 08.2024
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Restrained animals for examination and treatment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Provided primary customer support to internal and external customers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
Veterinary Assistant/Receptionist
Catrysse Veterinary Services
01.2021 - 09.2022
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Answered owner animal health questions and advised on best care practices.
- Restrained animals for examination and treatment.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Provided primary customer support to internal and external customers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Collège Sturgeon Heights Collegiate
06.2013
Skills
- Excellent time management and consistently punctual
- Strong interpersonal skills
- Motivation and desire to learn new things
- Highly organized and can handle multi-tasking
- Ability to thrive and grow in a fast-paced environment
- Great with computers; Excel, Word, PowerPoint, etc
- Friendly and outgoing, not afraid to speak to people
- Scheduling and calendar management
- Team Building
- Filing and data archiving
- Meticulous attention to detail
- Deadline management
- Payment tracking
Certification
PHIA Administrative Certificate - Expires August 12th, 2027
Timeline
Administrative Assistant
Executive Medical Solutions
08.2024 - Current
Administrative Assistant
Roblin Forensic Group
08.2024 - Current
Veterinary Assistant/Receptionist
Anderson Animal Hospital
08.2022 - 08.2024
Veterinary Assistant/Receptionist
Catrysse Veterinary Services
01.2021 - 09.2022
High School Diploma -
Collège Sturgeon Heights Collegiate
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