HANNAH TROLLEY
Huntington Beach
Summary
Records management specialist with proven expertise in maintaining, organizing, and securing sensitive data. Strong ability to collaborate with teams to meet organizational goals, adaptable to evolving requirements, and consistently reliable. Skilled in records retention, data entry, compliance, and confidentiality standards. Known for integrity, efficiency, and results-driven approach.
Overview
9
9
years of professional experience
Work History
Compliance and Records Specialist
Cipher Billing
10.2024 - Current
- Reviewed, saved, and transmitted sensitive medical records from EMR systems to insurance payers in accordance with HIPAA and payer-specific guidelines.
- Conducted detailed audits of EMR chart documentation to ensure compliance with federal, state, and organizational standards.
- Conducted regular audits of records to identify discrepancies and bolster data integrity measures.
- Performed administrative and post-payment reviews based on payer requests to validate record accuracy, coding integrity, and reimbursement eligibility.
- Ensured timely responses to chart audit requests, consistently meeting tight deadlines without compromising data quality or confidentiality.
- Identified recurring documentation issues and provided feedback to clinical teams to reduce future compliance risks.
- Supported internal policy updates by flagging trends in payer audit feedback and recommending process improvements.
Compliance Coordinator
Northbound Treatment Services
09.2023 - 10.2024
- Maintained records of all compliance activities including investigations, audits, and reviews.
- Created reports summarizing findings from internal audits, assessments, and evaluations.
- Conducted regular audits of operations to identify areas for improvement in compliance processes.
- Identified opportunities for process improvements within the organization’s overall compliance program.
- Assessed risk factors related to potential non-compliance situations.
- Review and send out medical record requests from past patients, other treatment centers, and insurance companies.
- Ensured that employees are aware of their responsibilities related to compliance matters.
- Evaluated applications, records, and documents to gather information about eligibility and liability issues.
- Ensured proper documentation was maintained for all transactions subject to regulatory oversight.
- Drafted reports summarizing audit results, corrective actions taken and recommendations for improvement.
Clinical Support Specialist
Northbound Treatment Services
01.2023 - 09.2023
- Monitored client progress regularly and provided feedback to supervisors regarding treatment efficacy.
- Ensured client safety at all times by conducting hourly rounds, random room searches, and monitoring group/ offsite activities.
- Redirected and provided support to clients while they engaged in the rehabilitation program.
- Managed challenging behaviors in accordance with established policies and procedures.
- Developed positive relationships with clients while working collaboratively to achieve goals.
- Offered emotional support to clients during times of distress or anxiety.
- Documented behavioral data accurately and efficiently using electronic medical records systems.
- Escorted patients to medical appointments.
Sales Associate
ALDI
02.2023 - 08.2023
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Performed cleaning tasks, keeping store neat and organized.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Organized shelves and displays in the grocery store to ensure a neat, orderly appearance.
- Received and stocked dry goods, ready-to-drink beverages, and household and bulk items.
- Unloaded delivery trucks of incoming merchandise from vendors and suppliers.
- Ensured that all products had correct labels, pricing, and expiration dates visible to customers.
Sales Associate
ALDI
07.2021 - 12.2022
- Greeted customers warmly and offered assistance.
- Helped customers find and select products.
- Performed cleaning tasks, keeping store neat and organized.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Identified any damaged goods or expired products during daily inspections of stockrooms.
- Unloaded delivery trucks of incoming merchandise from vendors and suppliers.
- Organized shelves and displays in the grocery store to ensure a neat, orderly appearance.
- Received and stocked dry goods, ready-to-drink beverages, and household and bulk items.
Gym Cleaner
Catalyst Fitness
06.2020 - 06.2021
- Demonstrated ability to clean and maintain fitness equipment in accordance with safety regulations.
- Employed advanced techniques for removing dirt, dust, grime, stains, and other debris from various surfaces throughout the gym facility.
- Proficiently used a variety of cleaning products and materials to sanitize surfaces.
- Displayed excellent time management skills while completing tasks efficiently and effectively.
- Showed initiative by proactively addressing any potential issues or hazards within the gym environment.
- Adhered to strict health and safety guidelines when performing duties related to gym cleaning operations.
- Exhibited strong organizational skills to keep gym area neat and presentable.
- Restocked supplies such as paper towels, toilet paper and soap throughout assigned locations.
- Disinfected all areas of the facility using approved chemicals according to safety protocols.
Sales Associate
Savers
10.2017 - 12.2019
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Demonstrated exceptional customer service skills, resolving customer complaints efficiently and courteously.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Tagged new merchandise for sale and updated signs.
- Assisted with training and mentoring new team members.
- Promoted benefits of store credit cards or customer loyalty programs to encourage repeat business.
- Cleaned shelves, counters, floors, bathrooms and front end of store each shift.
- Watched for and recognized security risks and thefts.
Cashier
Wegmans
04.2017 - 09.2017
- Operated cash register and accurately processed payments, returns, and exchanges.
- Accurately processed customer payments using cash, credit cards, and checks.
- Maintained cleanliness of the checkout area by cleaning counters, shelves and windows.
- Helped restock shelves when necessary to maintain an organized display area.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Utilized problem solving skills to effectively handle difficult situations.
- Delivered exceptional customer service at all points of contact.
- Supported other departments within the store by providing assistance when needed.
- Monitored self-checkout stations to assist customers and resolve register problems.
- Offered assistance to customers in locating desired items.
Sales Associate
Fowler’s Chocolates & Ice Cream
10.2016 - 03.2017
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise.
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
- Handled customer complaints and inquiries in a courteous and efficient manner.
- Organized merchandise displays to promote higher levels of customer engagement.
- Established a positive rapport with customers by delivering friendly, personalized service.
- Provided accurate information about products, prices and availability both in person and over the phone.
- Followed checklist to complete retail store opening and closing activities.
- Performed cleaning tasks, keeping store neat and organized.
- Assisted with training and mentoring new team members.
- Bagged and packaged purchases and wrapped gifts.
Education
Bachelor of Arts (B.A.) - Psychology
State University of New York at Buffalo
Buffalo, New York06.2022
Advanced Regents Diploma - undefined
Hamburg High School
Hamburg, New York06.2018
Skills
- Analytical Skills
- Attention to Detail
- Professionalism
- Documentation Management
- Document Review
- Investigation tactics
- Data Verification
- Quality Control
- Risk Mitigation
- Task Prioritization
- Time management abilities
- Auditing experience
Timeline
Compliance and Records Specialist
Cipher Billing
10.2024 - Current
Compliance Coordinator
Northbound Treatment Services
09.2023 - 10.2024
Sales Associate
ALDI
02.2023 - 08.2023
Clinical Support Specialist
Northbound Treatment Services
01.2023 - 09.2023
Sales Associate
ALDI
07.2021 - 12.2022
Gym Cleaner
Catalyst Fitness
06.2020 - 06.2021
Sales Associate
Savers
10.2017 - 12.2019
Cashier
Wegmans
04.2017 - 09.2017
Sales Associate
Fowler’s Chocolates & Ice Cream
10.2016 - 03.2017
Advanced Regents Diploma - undefined
Hamburg High School
Bachelor of Arts (B.A.) - Psychology
State University of New York at Buffalo
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