Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Hannah Thorn

Summary

Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.

Overview

4
4
years of professional experience

Work History

Y Experience Supervisor

YMCA Of Northern Alberta
12.2021 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Monitored workflow to improve employee time management and increase productivity.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Handled day-to-day accounting processes to drive financial accuracy.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Used advanced software to prepare documents, reports, and presentations.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.

Cashier

Hawkstone Co-op
02.2021 - 01.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Worked closely with shift manager to solve problems and handle customer concerns.

Sales Associate

TJX Marshalls
10.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Dance Instructor

Edmonton Garrison
09.2019 - 03.2020
  • Planned routines for recitals and performances.
  • Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
  • Planned, prepared, and delivered lesson plans introducing students to dance techniques and ballet positions.
  • Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.

Education

High School Diploma -

Sturgeon Composite High School
Sturgeon County, AB
06.2020

Skills

  • Operations Management
  • Data Analytics
  • Business Development
  • Staff Management
  • Financial Analysis
  • Payroll Administration
  • Funds Management
  • Cash Flow Analysis
  • Financial Reporting
  • Budget Analysis

Accomplishments

  • Ranger Service Project Award
  • Trailblazer Leadership Award
  • Lady Baden-Powell Award
  • Canada Cord Award
  • YMCA Champions Leadership Certification

Languages

English
Native or Bilingual

Timeline

Y Experience Supervisor

YMCA Of Northern Alberta
12.2021 - Current

Cashier

Hawkstone Co-op
02.2021 - 01.2022

Sales Associate

TJX Marshalls
10.2020 - 01.2021

Dance Instructor

Edmonton Garrison
09.2019 - 03.2020

High School Diploma -

Sturgeon Composite High School

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Hannah Thorn