Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Experience
Timeline
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Hannah Tees

Bradford,ON

Summary

I am a highly motivated student currently enrolled in Business Administration (BBA) at the Lazaridis School of Business and Economics. As an adaptable individual with hands-on experience in customer service and a talent for navigating challenges, I bring strong problem-solving skills and a proactive approach to tackling new tasks. I have a solid work ethic and collaborative approach when working in a team.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Bradford Wellness Centre
01.2021 - 09.2024
  • Confirmed appointments, communicated with clients, updated client records, and cleaned the clinic.
  • Submitted insurance claims and resolved billing or claims issues.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information through email, text, and phone.

Front Desk Receptionist

The Bradford School of Dance
08.2023 - 05.2024
  • Greeted dancers and families at front desk.
  • Kept reception and studio area clean and neat.
  • Responded to inquiries from calls and emails seeking information.
  • Collected fees and payments.
  • Assisted in organizing recitals, picture days, and spirit days.

Cashier

Zehrs
03.2023 - 09.2023
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Monitored self-checkout systems and provided help in resolving complex problems involving discounts, point systems, and promotions.
  • Learned duties for various positions and provided backup at key times.

Piano Teacher

Private Music Lessons
01.2021 - 04.2022
  • Provided personalized piano lessons incorporating engaging activities.
  • Boosted student confidence through consistent positive reinforcement and encouragement.
  • Introduced appropriate hand positioning, finger transitions and pedal use.
  • Developed lesson plans, selected course materials and prepared assignments with creative games and activities to improve student understanding of music theory.

Education

High School Diploma -

Bradford District High School
Bradford, ON
06.2024

Skills

  • Leadership skills
  • Responsible
  • Problem solver
  • Organizational skills
  • Communication skills
  • Adaptable
  • Personable
  • Motivated
  • Time Management
  • Customer/Client relations

Accomplishments

  • Principal's Award Recipient at W.H. Day Elementary School.
  • Most dedicated student award received from The Bradford School of Dance.
  • Entirety of High School career completed with honors.
  • Completed Society of Classical Ballet level 8 with distinction.
  • Completed Royal Conservatory of Music level 8 piano.

Volunteer Experience

Bradford School of Dance - Assistant Dance Teacher

2017 - 2023

  • Assistant dance teacher in jazz, tap and ballet classes. Provided support in classroom management, choreography development and instruction.
  • Backstage assistant; helping to prepare dancers for the stage by assisting with costumes, hair pieces, shoes, and makeup.
  • Helped to develop and organize fundraisers at the dance school.
  • Helped to advertise and promote the studio at a local community festival.


W.H. Day Elementary School and Harvest Hills Public School - School Volunteer

2018 - 2024

  • Assisted in the Harvest Hills school library cataloging and shelving books, setting up and taking down book fairs and working at other school fundraising efforts.
  • Was a key member of the W. H. Day leadership team. Helped to make the school a diverse and friendly environment by organizing fundraisers, spirit days and assemblies.


Timeline

Front Desk Receptionist

The Bradford School of Dance
08.2023 - 05.2024

Cashier

Zehrs
03.2023 - 09.2023

Front Desk Receptionist

Bradford Wellness Centre
01.2021 - 09.2024

Piano Teacher

Private Music Lessons
01.2021 - 04.2022

High School Diploma -

Bradford District High School
Hannah Tees