HANNAH TASSONE
Waterloo,ON
Summary
Committed and hardworking student who demonstrates strong communication skills and is seeking to apply my skills and abilities in the field of customer service while learning new team building skills.
Overview
6
6
years of professional experience
Work History
Team Lead
Starbucks
11.2022 - Current
- Built strong relationships with customers through positive attitude and attentive response.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Coached team members in techniques necessary to complete job tasks.
Cashier Supervisor
Zehrs
11.2021 - 11.2022
- Built positive relationships with customers to increase repeat business.
- Quickly and accurately counted drawers at start and end of each shift.
- Created employee schedules to align coverage with forecasted demands.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Observed associate flow and identified areas for mentoring and retraining, as well as highlighted associates exceeding expectations.
Office Clerk
Halton Hills Family Health Team
07.2017 - 08.2020
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Education
Bachelor of Arts - Psychology
Wilfrid Laurier University
Waterloo, ON06.2024
High School Diploma -
Georgetown District High School HonGraduate
2020
Skills
- Customer Experience Enhancement
- Team Contribution and Leadership
- Verbal and Written Communication
- Cash Handling and Security
- Complex Problem-Solving
- Complaint Handling and Resolution
Timeline
Team Lead
Starbucks
11.2022 - Current
Cashier Supervisor
Zehrs
11.2021 - 11.2022
Office Clerk
Halton Hills Family Health Team
07.2017 - 08.2020
Bachelor of Arts - Psychology
Wilfrid Laurier University
High School Diploma -
Georgetown District High School HonGraduate
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