HANNAH SIMS
Vancouver
Summary
Efficient and independent worker with a strong work ethic looking to obtain remote work.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts.
Overview
10
10
years of professional experience
Work History
Server
Local Public Eatery Kitsilano
06.2018 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Account Manager
Mindful Agency
03.2021 - 07.2023
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
Client Success Manager
Grateful PR
06.2023 - Current
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
Server
Glowbal
09.2015 - 01.2016
- Opening and closing the restaurant
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Assisted guests with making menu choices in an informative and helpful fashion
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods
Onbaord Host/Tour Guide
Rocky Mountaineer
03.2015 - 08.2015
- Welcomed guests with a friendly demeanor and ensured they felt comfortable.
- Delivered commentary in front of large groups
- Coordinated seating arrangements to maintain a seamless flow of service.
- Enhanced guest experience by quickly responding to requests and inquiries.
Education
Advanced Baking and Pastry Arts
Vancouver Community College
Vancouver, BC01.2012
High School Diploma - undefined
Kitsilano Secondary
Vancouver, BC01.2010
Serving it Right
Vancouver, BC01.2009
Skills
- Highly responsible, reliable and punctual
- Self-starter
- Client relationship management
- Works well in high-paced settings
- POS proficient
- Excellent teamwork and collaboration skills
- Customer service
Accomplishments
- Received “Service Excellence” award from Tourism Vancouver in 2017
- Received “People’s Choice” award at Earls Restaurant in 2015
- Utilized knowledge of French to communicate with foreign guests
Languages
English
Native or Bilingual
Spanish
Elementary
French
Elementary
Timeline
Client Success Manager
Grateful PR
06.2023 - Current
Account Manager
Mindful Agency
03.2021 - 07.2023
Server
Local Public Eatery Kitsilano
06.2018 - Current
Server
Glowbal
09.2015 - 01.2016
Onbaord Host/Tour Guide
Rocky Mountaineer
03.2015 - 08.2015
High School Diploma - undefined
Kitsilano Secondary
Serving it Right
Advanced Baking and Pastry Arts
Vancouver Community College
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