Hannah Seely
Calgary,Alberta
Summary
Knowledgeable and dedicated customer service professional with extensive experience in retail banking. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships and cultivating partnerships. Proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings commitment to continuous learning and growth.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Scotiabank
2022.12 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Solved problems with products and services by providing customers with technical support.
- Performed deposits, wire transfers, and foreign exchange transactions daily.
- Facilitated mortgage payment initiation and settlements.
Customer Fulfillment Associate
Cowboys Music Festival
2022.07 - 2022.08
- Improved customer satisfaction by efficiently handling and resolving customer inquiries and issues.
- Reported to Finance Team for accurate reconciliation of all Inventory.
- Liaised with Sales Team and Marketing Team to ensure Corporate Group packages were filled and distributed.
- Reduced errors in order fulfillment, consistently double-checking orders before delivery to clients.
- Boosted customer loyalty, fostering positive relationships through exceptional service.
- Fulfillment of department systems including: Checkfront and Showpass.
Inside Sales Representative
The Fine Food Stop - The Chef’s Warehouse
2021.07 - 2022.07
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Answered customers' questions regarding products, prices, and availability.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Used QuickBooks software to generate client invoices and account records.
- Collaborated with Sales and Warehouse teams to fulfill client orders.
- Ran weekly sales and product reports for management.
Education
BBA - Finance
Mount Royal University
Calgary, AB05.2026
High School Diploma -
Chestermere High School
Chestermere, AB06.2019
Skills
- Customer Service/ Support
- Problem Resolution
- Team Collaboration
- Relationship Building
- Eager to Learn
- Calm and Professional Under Pressure
Timeline
Customer Service Associate
Scotiabank
2022.12 - Current
Customer Fulfillment Associate
Cowboys Music Festival
2022.07 - 2022.08
Inside Sales Representative
The Fine Food Stop - The Chef’s Warehouse
2021.07 - 2022.07
BBA - Finance
Mount Royal University
High School Diploma -
Chestermere High School
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