Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Hannah Ryan

Brisbane,QLD

Summary

Flexible hard worker ready to learn and contribute to team success.

Overview

5
5
years of professional experience

Work History

Sales Assistant

TK Maxx
Cannon Hill, QLD
07.2019 - Current
  • Accepted and completed cash, check and credit card payments.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Answered incoming telephone calls to provide store, products and services information.
  • Received and processed product returns and coordinated disposal of defective or broken items.
  • Sanitized and maintained the store in detail to follow COVID-19 regulations

Front Desk Agent

Panorama Mountain Resort
Panorama, BC
09.2023 - 04.2024
  • Greeted customers in a professional and friendly manner.
  • Answered phones, responded to inquiries, and took messages.
  • Assisted with check-in and check-out procedures for guests.
  • Processed payments accurately and efficiently.
  • Resolved customer complaints promptly and courteously.
  • Provided information about hotel amenities, services, and local attractions.
  • Maintained cleanliness of lobby area at all times.
  • Inputted guest information into computer system accurately and securely.
  • Monitored security cameras in lobby area as needed.
  • Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
  • Addressed customer needs in a timely manner.
  • Managed cash drawer responsibly throughout shift.
  • Stayed current on promotions, discounts, packages, and offers available at the hotel.
  • Collaborated with colleagues to ensure smooth operations of front desk area.

Camp Counselor

Camp Louise
Cascade, Maryland
06.2023 - 08.2023
  • Organized and supervised camp activities such as swimming, canoeing, arts and crafts, hikes, and sports.
  • Monitored swimmers to ensure safety in the pool area.
  • Provided assistance to swimmers of varying skill levels.
  • Instructed swimmers of all ages on proper technique, stroke development and water safety.
  • Created lesson plans tailored to the individual needs of each camper
  • Facilitated group problem-solving discussions to build positive relationships among campers.
  • Developed individualized behavior management plans for campers with special needs.
  • Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.

RACQ Insurance

RACQ
Brisbane, QLD
02.2022 - 05.2023
  • Analyzed customer needs and provided best options, upselling products and services.
  • Drove client retention by increasing savings opportunities and identifying premium discounts.
  • Followed up with customers to check on changing needs and propose new offerings.
  • Maintained pleasant and cordial attitude, remaining calm when issues arose.
  • Lodged insurance motor claims and obtained customers details
  • Fielded inbound calls from customers inquiring about alternative insurance options to generate sales opportunities.
  • Communicated with clients by phone and email to answer questions and offer services.
  • Delivered individualized support and broad knowledge of company products to bring targeted services to individuals with varying needs.

Room Attendant

Hamilton Island Enterprises
Hamilton Island, QLD
11.2021 - 01.2023
  • Interacted pleasantly with clients and guests when performing daily duties.
  • Welcomed guests, provided answers to questions, and anticipated guests' service needs.
  • Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Employed deep-cleaning techniques for areas in need of additional sanitation to follow COVID regulations
  • Responded quickly to guest inquiries and delivered linens and personal care items upon request.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Replenished each guest room with water glasses, toiletries and paper products.
  • worked in hamilton Island's most popular hotel whilst also experiencing work around different forms of accommodation around the island

Food and Beverage Attendant

RNA Showgrounds
Brisbane , QLD
04.2021 - 11.2021
  • Recommended food and drinks to patrons based on preference, pairings and special promotions.
  • Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests.
  • Poured wine, beer and cocktails for patrons.
  • processed credit card payments
  • Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.

Park Ranger Experience

Moreton Bay Marine Parks
Manly , QLD
06.2021 - 10.2021
  • I was able to experience the roll of a marine park ranger, this roll included going out in the boat around moreton bay, learning about marine life, experiencing marine animals and how they work up close, learning about the different types of boats and what they are used for, compliance work and helping around the office (experiencing putting stats onto file).

Education

QCE - High School

Lourdes Hill College
QLD
11.2021

Cert II And Cert III - Tourism And Event Management

TAFE
QLD
06.2021

Skills

  • Processing payments
  • Customer needs/wants assistance
  • internal and external customer sales
  • Food safety and sanitation
  • Active listening
  • Decision-making
  • CPR

Accomplishments

  • I am Panorama award - for going above and beyond with customers

Timeline

Front Desk Agent

Panorama Mountain Resort
09.2023 - 04.2024

Camp Counselor

Camp Louise
06.2023 - 08.2023

RACQ Insurance

RACQ
02.2022 - 05.2023

Room Attendant

Hamilton Island Enterprises
11.2021 - 01.2023

Park Ranger Experience

Moreton Bay Marine Parks
06.2021 - 10.2021

Food and Beverage Attendant

RNA Showgrounds
04.2021 - 11.2021

Sales Assistant

TK Maxx
07.2019 - Current

QCE - High School

Lourdes Hill College

Cert II And Cert III - Tourism And Event Management

TAFE

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