Hannah Russell
Shelburne,ON
Summary
A dedicated bartender/server with a passion for delivering exceptional customer service and creating memorable dining experiences. Proven ability to multitask in a fast paced environment while maintaining a positive attitude, strong communication and teamwork skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Bartender/Server
The Hatter
09.2017 - 03.2024
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Served high customer volumes during special events, nights, and weekends.
- Demonstrated strong multitasking skills by managing a large number of tables simultaneously without compromising service quality.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Served food and drinks accurately and promptly while paying attention to all dietary requests or restrictions
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Prepared a diverse range of alcoholic beverages
Service Coordinator
Orangeville Honda - Humberview Group
03.2019 - 03.2020
- Maintain and update customer and vehicle databases
- Conducting daily office and administration tasks
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Enhanced customer satisfaction by efficiently addressing and resolving service issues.
Lead Bartender/Supervisor
Stomping Grounds Country Bar And Lounge
01.2017 - 08.2017
- Maintained high standards of customer service during high-volume, fast paced dinner and night life operations.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Managed cash handling procedures accurately, reducing discrepancies in daily financial reports.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Collaborated with all other staff members to create a positive atmosphere
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Skills
- Menu Memorization
- Basic Accounting
- Customer Service
- Beverage Preparation
- Food Service
- Problem Solving
- Strong Communication
- Ability to Multitask
Certification
- Smart Serve
- Standard First Aid CPR/AED Level A
Timeline
Service Coordinator
Orangeville Honda - Humberview Group
03.2019 - 03.2020
Bartender/Server
The Hatter
09.2017 - 03.2024
Lead Bartender/Supervisor
Stomping Grounds Country Bar And Lounge
01.2017 - 08.2017
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