Hannah Roque Abrams
Vancouver,BC
Summary
Dedicated and compassionate individual with a strong work ethic and a passion for teamwork. Holds a degree in Art History and Visual Studies from the University of Victoria. Experienced in various customer service roles, consistently delivering exceptional service and creating a safe, welcoming, and positive environment for others.
Compassionate and considerate individual who genuinely cares about the well-being of others. I consistently strive to approach situations with empathy and thoughtful actions, aiming to create a supportive and understanding environment for everyone I interact with. I am actively seeking an opportunity to utilize my caring and positive nature and contribute to a team-oriented work environment.
Overview
7
7
years of professional experience
Work History
Customer Service Advisor
Aritzia Support Office
10.2022 - 02.2024
- Enhanced customer satisfaction by addressing and resolving issues across all channels including phone, live chat and email.
- Streamlined handling processes for increased efficiency and reduced wait times by navigating and multi-tasking through various technological systems.
- Boosted ecommerce sales revenue with upselling techniques and comprehensive product knowledge.
- Provided personalized styling advice and empowering clients to make informed purchasing decisions.
- Exceeded Aritzia's established performance metrics and targets to ensure positive customer feedback.
- Developed rapport with customers, fostering long-term relationships and repeat business.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Supported Talent Acquisition in hiring processes for the Aritzia Warehouse Sale.
Corporate Receptionist
Reliance Properties Ltd.
02.2021 - 05.2022
- Enhanced company image by providing a welcoming and professional reception area for clients and visitors.
- Streamlined office operations by efficiently managing incoming calls, emails, and mail distribution.
- Boosted client and vendor satisfaction with timely and accurate responses to inquiries or directing to the correct department.
- Supported executive staff with administrative tasks and preparing conference rooms and meeting materials.
- Fostered positive relationships with vendors, ensuring punctual deliveries and service appointments.
- Developed efficient filing systems to retrieve records quickly.
- Demonstrated adaptability by quickly learning new software programs for communication and task management purposes.
- Prepared and maintained accurate records of property management communication.
- Assisted financial team with payment processing efficiency by streamlining incoming invoices.
- Enhanced employee morale through friendly interactions and supportive assistance when needed; fostered a positive workplace culture.
Restaurant Hostess
Havana Restaurant
05.2020 - 01.2021
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Supported team members with additional tasks including clearing and resetting tables, dishwashing, floor sweeping, laundry and restaurant closing.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Promoted repeat business through engaging conversations with guests, remembering preferences, and personalizing their experiences.
Restaurant Hostess
Cactus Club Cafe
05.2018 - 08.2018
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported team members with additional tasks including clearing and resetting tables
- Collaborated with servers to create an efficient flow during peak hours.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Restaurant Hostess
Cactus Club Cafe
05.2017 - 08.2017
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
- Supported team members with additional tasks including clearing and resetting tables
- Collaborated with servers to create an efficient flow during peak hours.
- Maintained high levels of cleanliness throughout shifts, contributing to overall restaurant presentation.
Education
Bachelor of Arts - Art History And Visual Studies
University of Victoria
Victoria, BCHigh School Diploma -
Stratford Hall International Baccalaureate School
Vancouver, BCSkills
- Customer Service
- Effective Communication
- Positive Attitude
- Interpersonal Skills
- Team Collaboration
- Sales Techniques
- Quality Assurance
- Restaurant Operations
Affiliations
- Solo Travel
- Physical Activity
- Cooking
- Art History
- Journaling and self reflection
Timeline
Customer Service Advisor
Aritzia Support Office
10.2022 - 02.2024
Corporate Receptionist
Reliance Properties Ltd.
02.2021 - 05.2022
Restaurant Hostess
Havana Restaurant
05.2020 - 01.2021
Restaurant Hostess
Cactus Club Cafe
05.2018 - 08.2018
Restaurant Hostess
Cactus Club Cafe
05.2017 - 08.2017
Bachelor of Arts - Art History And Visual Studies
University of Victoria
High School Diploma -
Stratford Hall International Baccalaureate School
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