Hannah Roach
Wainwright
Summary
Versatile and dynamic, with a proven track record at Boston Pizza in enhancing guest experiences and streamlining operations. Excelled in multitasking and problem-solving, significantly improving service efficiency. Skilled in inventory management and team collaboration, demonstrating exceptional organizational skills and a commitment to maintaining high standards of cleanliness and guest service.
Overview
5
5
years of professional experience
Work History
Sales,stocking Shelves
Co-op Liquor Store
05.2024 - 09.2024
- Provided excellent customer service by actively listening to customers needs and offering appropriate assistance when necessary.
- Ensured timely reshelving of items, resulting in improved customer satisfaction and organization.
- Ensured proper care of fragile materials while handling them during shelving tasks.
- Conducted regular inventory checks to identify missing or damaged items, ensuring accurate cataloguing during arrival.
Housekeeper
Ramada
11.2023 - 07.2024
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Server/Bartender/Manager
Boston Pizza
03.2020 - 11.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Oversaw inventory management, optimizing stock levels.
- Ordered supplies to maintain effective inventory levels.
Housekeeper
Best Western
01.2020 - 03.2020
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disposed of trash and recyclables each day to avoid waste buildup.
Education
Hospitality And Tourism Certificate
Olds College
Olds, AB06-2025
High School Diploma -
Wainwright High School
Wainwright, AB06-2022
Skills
- Work independently
- Maintaining cleanliness
- Health and safety
- Stock rotation
- Task coordination
- Teamwork
- Problem-solving
- Time management
- Attention to detail
- Multitasking ability
- Organizational skills
- Guest services
Languages
English
Full Professional
Timeline
Sales,stocking Shelves
Co-op Liquor Store
05.2024 - 09.2024
Housekeeper
Ramada
11.2023 - 07.2024
Server/Bartender/Manager
Boston Pizza
03.2020 - 11.2023
Housekeeper
Best Western
01.2020 - 03.2020
Hospitality And Tourism Certificate
Olds College
High School Diploma -
Wainwright High School
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