Hannah Raw
Winnipeg,MB
Summary
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Barista
VA Cafe
06.2023 - Current
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Managed over four work stations during busy rushes as solo employee
- Controlled line and crowd with quick, efficient service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Placed weekly orders for cafe bean supply
- Took regular inventory of cafe supplies
- Monitored supply levels at counter and maintained customer areas to meet typical demands.
- Cleaned counters, machines, utensils, and seating areas daily
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Explained beverage preparation and offered samples to help customers choose ideal items.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Packaged bagels, muffins and other food items for customer purchase.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Used POS system to accurately enter orders and process payments.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
BARISTA & SERVER
ANGELA CAFE AND BAKERY
Brandon, MB
08.2021 - 03.2022
- Roll silverware, set up food stations or set up dining areas to prepare for next shift or for large parties
- Receive and process customer payments
- Set up or restock product displays
- Describe menu items to customers or suggest products that might appeal to them
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, and blended coffees, or teas
- Clean or sanitize work areas, utensils, or equipment
- Clean service or seating areas
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Order receives stock supplies or retail products
- Provide customers with product details, such as coffee blends or preparation descriptions
- Take customer orders and convey them to other employees for preparation
- Take out garbage
- Wrap, label, or date food items for sale
- Prepare or serve menu items, such as sandwiches or salads.
DINING HALL MANAGER & KITCHEN ASSISTANT
GREEN BAY BIBLE CAMP
06.2022 - 08.2022
- Managing dining hall mealtimes
- Served up to 400 campers per day
- Co-ordination of dining hall set-up arrangements
- Ensuring effective dining setup and tear down
- Ensuring food-safe meal setup and serving
- Ensuring effective cleaning of dining hall equipment, serving areas and all other dining hall areas
- Managing youth food servers
- Ensuring food preparation areas are clean and hygienic
- Washing utensils and dishes and making sure are stored appropriately
- Sorting, storing and distributing ingredients
- Washing, peeling, chopping, cutting and cooking food and helping to prepare salads, desserts and mains
- Disposing of rubbish
- Organizing linen laundry
- Cleaning food preparation equipment, floors and other kitchen tools or areas
- Plating food for campers.
BANQUET & RESTAURANT SERVER
CANADA INNS
11.2022 - 03.2023
- Preparing dining tables, serving stations, or buffet tables for service
- Running food from the kitchen to dining tables
- Serving food and beverage to guests at their tables or at serving stations
- Creating a pleasant atmosphere for dining and entertainment
- Communicating with colleagues to ensure a smooth event
- Providing bar service to guests, including cash and credit services
- Cleaning up after events and aiding in inventory
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up
- Stock service areas with supplies such as coffee, food, tableware, and linens.
HOSTESS
OLD SPAGHETTI FACTORY
03.2023 - 06.2023
- Placing, confirming and canceling reservations
- Answering restaurant phone calls
- Greeting entering and exiting guests
- Seating guests
- Attending to guest inquiries
- Setting up dining tables for large reservations
- Managing takeout and Skip the Dishes order pickups.
BANQUET SERVER
STAFFMAX
11.2022 - Current
- Preparing dining tables, serving stations, or buffet tables for service
- Running food from kitchen to dining tables
- Serving food and beverage to guests at their tables or at serving stations
- Creating pleasant atmosphere for dining and entertainment
- Communicating with colleagues to ensure smooth event
- Providing bar service to guests, including cash and credit services
- Cleaning up after events and aiding in inventory
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up
- Stock service areas with supplies such as coffee, food, tableware, and linens.
THE TIGER LILY SUSHI BAR
Cape Town
11.2015 - 02.2016
- Check with customers to ensure that are enjoying their meals and take action to correct any problems
- Assist host or hostess by greeting, seating, and thanking guests
- Inform customers of daily specials
- Write patrons' food orders on order slips, memorize orders, or enter orders into system for transmittal to kitchen staff
- Take orders from patrons for food or beverages
- Check patrons' identification to ensure meet minimum age requirements for consumption of alcoholic beverages
- Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required
- Present menus to patrons and answer questions about menu items, making recommendations upon request
- Clean tables or counters after patrons have finished dining
- Prepare hot, cold, and mixed drinks for patrons, and chill bottles of wine
- Roll silverware, set up food stations or set up dining areas to prepare for next shift or for large parties
- Stock service areas with supplies such as coffee, food, tableware, and linens
- Explain how various menu items are prepared, describing ingredients and cooking methods
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware
- Remove dishes and glasses from tables or counters and take them to kitchen for cleaning
- Provide guests with information about local areas, including giving directions
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash or checking and cleaning bathroom
- Bring wine selections to tables with appropriate glasses and pour wines for customers
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee
- Escort customers to their tables
- Fill salt, pepper, sugar, cream, condiment, and napkin containers
- Describe and recommend various beverages on drink's menu to customers.
STORE CLERK
ADULT & TEEN CHALLENGE SUPER THRIFT
03.2022 - 06.2022
- Receive and process customer payments
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain the use, operation, and care of merchandise to customers
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Answer questions regarding the store, the Adult & Teen Challenge addictions program and the Super Thrift merchandise
- Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
- Prepare store merchandise for sale
- Help customers view or fit merchandise.
YOUTH FOR CHRIST, LITERACY GROUPS
Brandon
08.2020 - Current
- Volunteer
GRAND VALLEY STRAWBERRIES
Brandon
05.2020 - 07.2021
- Cashier
YOUTH FOR CHRIST
Brandon
03.2020 - Current
- Clean rooms, lounges, bathrooms, corridors and stairways
- Empty wastebaskets and transport other trash and waste to disposal areas
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Dust window blinds
- Observe precautions required and guest property and report damage, theft, and found articles to supervisors
- Replace light bulbs.
HOUSEKEEPING
HOUSEKEEPING
07.2019 - 05.2021
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers
- Clean rooms, kitchens, lounges, bathrooms, corridors and stairways
- Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary
- Hang draperies and dust window blinds
- Dust and polish furniture and equipment
- Wash dishes and clean kitchens, cooking utensils, and silverware
- Polish silver accessories and metalwork, such as fixtures and fittings
- Clean rooms, kitchens, hallways, bathrooms, lounges, restrooms and stairways
- Move and arrange furniture
- Sweep, scrub, wax, or polish floors, using brooms or mops.
ADULT & TEEN CHALLENGE SUPER THRIFT
Brandon
06.2019 - Current
- Volunteer
Education
BACHELOR OF SOCIAL WORK -
Booth University College
02.2024
Skills
- Efficiency
- Time Management
- Guest Inquiries
- Adaptive and Creative
- Cleaning and Sanitation
- Beverage Preparation
- Exceptional Customer Service
- Team Leadership
- Fluent in English
- Team Player
Volunteer Experience
CHILDREN'S PHYSICAL LITERACY MENTOR, Winnipeg, MB, Island Lakes Family Services, 09/2023-11/2023
Languages
English
Native or Bilingual
Certification
Food Safe Certification
Timeline
Barista
VA Cafe
06.2023 - Current
HOSTESS
OLD SPAGHETTI FACTORY
03.2023 - 06.2023
BANQUET & RESTAURANT SERVER
CANADA INNS
11.2022 - 03.2023
BANQUET SERVER
STAFFMAX
11.2022 - Current
DINING HALL MANAGER & KITCHEN ASSISTANT
GREEN BAY BIBLE CAMP
06.2022 - 08.2022
STORE CLERK
ADULT & TEEN CHALLENGE SUPER THRIFT
03.2022 - 06.2022
BARISTA & SERVER
ANGELA CAFE AND BAKERY
08.2021 - 03.2022
YOUTH FOR CHRIST, LITERACY GROUPS
Brandon
08.2020 - Current
GRAND VALLEY STRAWBERRIES
Brandon
05.2020 - 07.2021
YOUTH FOR CHRIST
Brandon
03.2020 - Current
HOUSEKEEPING
HOUSEKEEPING
07.2019 - 05.2021
ADULT & TEEN CHALLENGE SUPER THRIFT
Brandon
06.2019 - Current
THE TIGER LILY SUSHI BAR
Cape Town
11.2015 - 02.2016
BACHELOR OF SOCIAL WORK -
Booth University College
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