Summary
Overview
Work History
Education
Skills
Career Experience
Languages
Timeline
Generic
Hannah Park

Hannah Park

Los Angeles

Summary

I am driven by a profound passion for empowering individuals to attain mental, emotional, and physical well-being. With a background in assisting adolescents in recovery, foster care, and children with autism. I have wealth of experience guiding individuals through diverse challenges, including addiction, trauma, eating disorders, anxiety, depression, and suicidal ideation. Throughout my fulfilling career, my mission has been to equip individuals with the necessary tools and resources to triumph over their struggles. I take immense pride in guiding clients toward a more positive lifestyle, fostering their journey toward independence. From connecting the with community resources to crafting personalized care plans, I am unwaveringly devoted to supporting my clients in achieving their goals.

Overview

14
14
years of professional experience

Work History

Case Manager Supervisor

Totality Treatment
05.2024 - Current
  • Provided ongoing support to case managers in crisis situations, guiding them through problem-solving strategies and promoting best practice approaches.
  • Played a key role in the development and implementation of organizational policies and procedures related to case management, ensuring alignment with best practice standards.
  • Enhanced team performance through regular supervision, coaching, and training of case managers.
  • Conducted comprehensive assessments of clients'' needs, leading to tailored interventions and supports for each individual.
  • Promoted a culture of collaboration and teamwork within the department by fostering open communication channels and encouraging peer support among staff members.
  • Oversaw accurate documentation of client progress notes, maintaining compliance with legal requirements as well as organizational policies and procedures.
  • Reduced caseload backlog by efficiently prioritizing cases and delegating tasks to appropriate staff members.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
  • Provided leadership, guidance and support to staff members.
  • Collaborated with interdisciplinary teams to develop holistic care plans addressing all aspects of clients'' lives.
  • Developed strong relationships with community partners to facilitate access to resources for clients in need.

Lead Case Manager

NuView Treatment
07.2022 - 05.2024
  • Provided resources and/or documentation support for clients who struggle with mental health and substance abuse. Such include; identification documentation, housing assistance, continuation in education, and career search.
  • In addition, I performed intake assessments/procedures as the first line of contact for incoming clients.
  • Implemented discharge protocols and treatment plans along with the clinical/medical team.
  • Was direct line of contact with public defenders, probation officers, social workers, and attorneys based on client's case (s).
  • Conducted thorough assessments to determine the most appropriate resources and services for each client.
  • Reviewed cases regularly to identify trends or common issues that could inform improvements in service delivery approaches.
  • Developed and implemented training programs for new case managers, improving overall team performance.
  • Implemented quality control measures to ensure consistency in case management practices throughout the team.
  • Assisted clients with navigating complex systems such as housing services or healthcare providers, reducing potential barriers to success.
  • Improved case documentation accuracy by implementing efficient record-keeping systems and procedures.
  • Evaluated program effectiveness using data-driven analysis techniques, resulting in continuous improvement efforts.
  • Facilitated regular meetings with clients, ensuring progress towards goals was on track and addressing any barriers encountered.
  • Provided mentorship to junior case managers, fostering professional growth within the team.

Care Coordinator

Bayfront Youth and Family Services
10.2023 - 03.2024
  • Oversaw the Intensive Field Capable Clinical Services team that consists of a therapist, rehab specialist, mental health rehab specialist, and parent partner in providing mental health and crisis services to foster youth.
  • Developed strong relationships with community partners, facilitating referrals and collaboration on behalf of patients.
  • Used company software and databases to maintain records of services performed and patient conditions.
  • Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
  • Maintained accurate and up-to-date documentation of patient records in accordance with HIPAA regulations.
  • Monitored progress towards patient goals, adjusting care plans as needed to achieve desired results.
  • Enhanced patient care by developing and implementing comprehensive care plans.
  • Advocated for patients'' rights within the healthcare system, working diligently to address concerns or barriers to care.
  • Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Determined need for special assessment activities for complex cases, effectively handling care plans.

Case Manager

Dangerfield Institute of Urban Problems
03.2022 - 04.2022
  • Provided resources and/or linkages supports for foster youth who struggle with mental health and chemical dependency.
  • Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
  • Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
  • Enhanced communication between clients and providers through consistent follow-ups and progress updates.
  • Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
  • Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
  • Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Developed and implemented comprehensive case management plans to address client needs and goals.

ABA Behavioral Interventionist

Holding Hands
06.2021 - 02.2022
  • Provided Applied Behavioral Analysis therapy to children and adolescents with autism.
  • Partnered with parents to create consistent routines and expectations across home and school settings, reinforcing desired behaviors more effectively.
  • Promoted a positive learning environment by modeling appropriate social skills and fostering respectful interactions among students.
  • Designed engaging lessons that incorporated social-emotional learning components, increasing self-awareness and interpersonal competence among students.
  • Enhanced student engagement with evidence-based strategies such as token economies and self-monitoring techniques.
  • Adapted intervention strategies to accommodate the unique learning styles and needs of each student, maximizing their potential for success.
  • Collaborated with multidisciplinary teams to develop comprehensive behavior support plans, resulting in improved student functioning.
  • Empowered families through ongoing communication and tailored guidance on effective behavioral interventions at home.

Recovery Mentor

Visions Adolescent Treatment Center
12.2019 - 04.2021
  • Provided emotional and mental support for the residents that are in treatment for mental health and chemical dependency issues.
  • Consists of regular one on one sessions with the residents and weekly meetings with additional clinical team in deciding course of treatment.
  • In addition, administrative work and occasional filling in for general house manager was required; assisted in training and implementing rules/protocol.
  • Supported families in understanding addiction and recovery processes, facilitating productive conversations between loved ones.
  • Monitored client progress through regular check-ins, adjusting plans as needed to maintain momentum towards goals.
  • Maintained detailed case notes, ensuring accurate documentation of client interactions and progress updates.
  • Empowered clients to take control of their lives by teaching self-advocacy and decision-making skills.
  • Continuously updated knowledge on emerging trends in substance abuse treatment, ensuring the highest quality of care for clients.

Program Aide

Visions Adolescent Treatment Center
04.2017 - 10.2019
  • I assisted with residents' medications, emotional needs, mental needs.
  • Monitored participant progress closely and provided tailored support to optimize individual success within the program.
  • Monitored children's activities throughout day for safety.
  • Implemented welcoming environment where children felt safe and secure and enjoyed interacting with others.
  • Utilized positive reinforcement to help children develop communication, social engagement and collaboration skills.
  • Supported the development of comprehensive program materials, ensuring adherence to established guidelines and expectations.

Seasonal Associate

Teuscher Chocolates of Switzerland
12.2016 - 08.2017
  • Helped with gift wrapping, ribboning, shipment, and any other necessities for the holiday rush.

Sales Associate

Banana Republic
06.2015 - 12.2016


  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.

Clinical Care Intern

St. Francis Medical Center
05.2011 - 02.2013
  • I have gained experience and knowledge by assisting the medical team through the Emergency Room Department, NICU, the Nursery Department, the Med-Surge Department, Pre-Op, Post-Op Department, and the Emergency Fast Track

Education

Emergency Medical Technician Course Completion -

UCLA Center for Prehospital Care
05.2014

Bachelors of Arts - Psychology

University of California Riverside
06.2012

High School -

Los Angeles Center for Enriched Studies
06.2008

Skills

  • Critical thinking and problem solving
  • Ability to Multitask
  • Adaptability
  • Effective Time Management
  • Ability to Work in a Team
  • Leadership Skills
  • Detail Oriented
  • Conflict Resolution
  • Problem Solving
  • Decision Making
  • Communication Skills
  • Organization

Career Experience

  • Lead Case Manager, NuView Treatment, Los Angeles, CA, 07/01/22, 05/31/24, I provided resources and/or documentation support for clients who struggle with mental health and substance abuse. Such include; identification documentation, housing assistance, continuation in education, and career search. In addition, I perform intake assessments/procedures as the first line of contact for incoming clients. Prior to resigning, I trained my team and designed a program to implement prioritizing client's needs.
  • Care Coordinator, Bayfront Youth and Family Services, Long Beach, CA, 10/01/23, 03/31/24, I oversaw the Intensive Field Capable Clinical Services team that consists of a therapist, rehab specialist, mental health rehab specialist, and parent partner in providing mental health and crisis services to foster youth.
  • Case Manager, Dangerfield Institute of Urban Problems, Los Angeles, CA, 03/01/22, 04/30/22, I provided resources and/or linkages supports for foster youth who struggle with mental health and chemical dependency.
  • ABA Behavioral Interventionist, Holding Hands, Los Angeles, CA, 06/01/21, 02/28/22, I provided Applied Behavioral Analysis therapy to children and adolescents with autism.
  • Recovery Mentor, Visions Adolescent Treatment Center, Malibu, CA, 12/01/19, 04/30/21, I provided emotional and mental support for the residents that are in treatment for mental health and chemical dependency issues. Consists of regular one on one sessions with the residents and weekly meetings with additional clinical team in deciding course of treatment. In addition, administrative work and occasional filling in for general house manager was required; assisted in training and implementing rules/protocol.
  • Program Aide, Visions Adolescent Treatment Center, Malibu, CA, 04/01/17, 10/31/19, I worked with teenagers that need a little bit more love. I assisted with their medications, their emotional needs, their mental needs, as well as making sure they are safe and healthy.
  • Seasonal Associate, Teuscher Chocolates of Switzerland, Beverly Hills, CA, 12/01/16, 08/31/17, I helped with gift wrapping, ribboning, shipment, and any other necessities for the holiday rush.
  • Sales Associate, Banana Republic, Los Angeles, CA, 06/01/15, 12/31/16, I participated in customer service through working on the floor, dressing room are, cash rep, and back office.
  • Clinical Care Intern, St. Francis Medical Center, South Gate, CA, 05/01/11, 02/28/13, I have gained experience and knowledge by assisting the medical team through the Emergency Room Department, NICU, the Nursery Department, the Med-Surge Department, Pre-Op, Post-Op Department, and the Emergency Fast Track.

Languages

English
Native or Bilingual
Korean
Professional Working
Spanish
Limited Working

Timeline

Case Manager Supervisor

Totality Treatment
05.2024 - Current

Care Coordinator

Bayfront Youth and Family Services
10.2023 - 03.2024

Lead Case Manager

NuView Treatment
07.2022 - 05.2024

Case Manager

Dangerfield Institute of Urban Problems
03.2022 - 04.2022

ABA Behavioral Interventionist

Holding Hands
06.2021 - 02.2022

Recovery Mentor

Visions Adolescent Treatment Center
12.2019 - 04.2021

Program Aide

Visions Adolescent Treatment Center
04.2017 - 10.2019

Seasonal Associate

Teuscher Chocolates of Switzerland
12.2016 - 08.2017

Sales Associate

Banana Republic
06.2015 - 12.2016

Clinical Care Intern

St. Francis Medical Center
05.2011 - 02.2013

Bachelors of Arts - Psychology

University of California Riverside

High School -

Los Angeles Center for Enriched Studies

Emergency Medical Technician Course Completion -

UCLA Center for Prehospital Care
Hannah Park