Hannah Nghiem
Vancouver
Summary
Highly motivated and enthusiastic University student with 3-year experience in customer services and general administration. Solid organizational skills – able to effectively manage multiple responsibilities requiring extreme attention and a team player with strong sense of responsibility and dedication. Expert at providing exceptional customer service by quickly and energetically completing special requests. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist
Cibeauty9 Spa
02.2025 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Performing data processing in MS Excel
Server/Cashier
Tina Dessert Cake
09.2024 - 02.2025
- Work in a fast-paced environment, manage multiple responsible tasks at the same time
- Negotiated customer’s concerns and escalated to the manager when needed
- Address customers inquire efficiently
- Adhered to strict food safety protocols, including regular cleaning and sanitizing of workstations
Receptionist
Bich Thuy Tailor
01.2022 - 01.2024
- Answered all incoming calls and directed to the appropriate parties via voicemail or handwritten messages
- Date stamped, scanned, uploaded and billed accordingly into appropriate client files
- Greeted the clients as they come in for appointments, announced their presence and escorted the clients as needed
Education
Hospitality Management Program -
Vancouver Community College
Vancouver, BC02.2025
Skills
- Proficient in Handling Multiple Priorities
- Team member support
- Customer service skills
- Positive guest interaction
- Punctuality
- Microsoft Office (Excel, Word, and Power Point)
- Effective Time Management
- Adaptability
Certification
- Serving It Right Certificate
- Food Safe Certificate
Languages
English
Full Professional
Timeline
Receptionist
Cibeauty9 Spa
02.2025 - Current
Server/Cashier
Tina Dessert Cake
09.2024 - 02.2025
Receptionist
Bich Thuy Tailor
01.2022 - 01.2024
Hospitality Management Program -
Vancouver Community College
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