Hannah Mosher

• Provided customer service support to clients in a timely and efficient manner.
• Resolved customer inquiries and complaints via phone, email, or other communication channels.
• Assisted customers with product information and pricing.
• Maintained customer records in the database system.
• Managed client accounts by providing accurate data entry services.
• Developed strong relationships with customers through friendly interactions and problem-solving abilities.
• Performed administrative tasks such as filing documents and responding to emails.
• Answered incoming calls from customers regarding billing inquiries, technical issues, product concerns.
• Identified opportunities for process improvements within the organization's customer service department.
• provided assistance with the animals
• Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
• Greeted incoming customers to provide immediate, friendly and knowledgeable support.
• Managed and updated physical and digital client account information to keep records accurate and current.
• Kept records of customer interactions or transactions, thoroughly recording details of inquiries.

• Coordinated and monitored the receipt, storage, and dispatch of goods within the warehouse.
• Ensured that all orders were accurately fulfilled in a timely manner.
• Utilized inventory management software to track stock levels and maintain accurate records.
• Planned and implemented efficient warehousing systems for incoming and outgoing goods.
• Monitored staff performance, identified areas for improvement, and provided training as needed.
• Maintained up-to-date knowledge of safety regulations and ensured compliance with them at all times.
• Assisted in recruiting, hiring, onboarding, and managing warehouse personnel.
• Organized regular cycle counts of physical inventory to ensure accuracy of system data.
• Organized warehouse design to maximize space for stock while allowing for high volume traffic zones.
• Oversaw inventory of incoming and outgoing materials based on physical counts and bar-code systems.
• Generated warehouse shipping documents, packing lists and invoices.
• Provided information to shipping and receiving personnel regarding inventory stock.
• Led warehouse layout optimization projects, improving workflow and space utilization.

. warehoused/inventory of one to two million dollars in product

• Processed specimens following established protocols while adhering to strict safety standards.
• Maintained laboratory equipment by performing calibration checks and troubleshooting any malfunctions.
• Conducted quality control testing on incoming materials to ensure accuracy of results.
• Collected, labeled and stored lab samples according to laboratory specifications.