Hannah Moore
Waterloo
Summary
Highly motivated and detail-oriented university student with over 5 years of valuable customer service experience. Exceptional problem-solving abilities and a strong grasp of computer skills and telephone etiquette. Adept at finding effective solutions. Interpersonal skills include communication, collaboration, and initiative, enabling strong relationship building. Proven track record for internal advancement, showcasing quick learning and adaptability. Committed to contributing to company growth, eager to utilize skills and drive to make a positive impact.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Head Coordinator Prom Committee
Laurel Heights Secondary School
- Formed a committee of 2 teachers, our principal and 10 students
- Organized, planned and executed the senior prom event
- Communicated with vendors, banquet managers at several local hotels, caterers and parents
Peer Mentor
Laurel Heights Secondary School
- Member of the senior leadership team
- Helped younger students transition from middle school to high school
- Lead icebreaker, initiative games
- Guided students, helped with their schedules, answered questions, and provided support when needed
Bartender
Bishops University Gait
09.2024 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Assistant Coordinator
Bishops University Charity Fashion Show
09.2024 - 02.2025
- Shadowed Head Coordinators to take over role for next year
- Provided administrative support to the team, enabling them to focus on core tasks and achieve project goals.
- Assisted in coordinating events, resulting in successful execution and increased attendee satisfaction.
- Communicated with potential brand partners through verbal and written forms of communication
Head Server
Trading Bay Dining
05.2024 - 08.2024
- Exhibited excellent communication skills to effectively manage a team of servers in a fast-paced environment
- Utilized problem solving skills to quickly address any issues that arose during shifts
- Demonstrated ability to provide outstanding customer service and resolve customer complaints efficiently
- Trained new employees on restaurant procedures and plating techniques
Volunteer Director
Bishops University Charity Fashion Show
10.2023 - 02.2024
- Coordinated ongoing volunteer publicity and awareness programs
- Assigned volunteers to keep shifts properly staffed
- Wrote full role descriptions and task duties for volunteer positions
Server
Trading Bay Dining Co.
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Promoted to Head Server over a team of 11 servers
Sales Associate
Marshalls
04.2022 - 08.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Marina Store Supervisor
Old Mill Marina
05.2021 - 09.2021
- Promoted to store supervisor within 6 weeks of employment due to strong performance
- Established high level of customer satisfaction through excellent service
- Answered customer queries and complaints and provided prompt solutions
- Coordinated restocks to keep retail displays organized and full for customers
Caretaker
Sanyu Babies Home
01.2019 - 01.2019
- Cared for up to 50 orphaned babies aged 1 day old to 5 years old
- Fed, bathed, clothed, and cared for those exposed to life-threatening diseases
- Helped me improve my self confidence, initiative, leadership, and communication skills
- Initiated a community fundraiser for medical supplies, clothes, and toys
Education
Bachelor of Arts - Psychology, Minor Sports Studies
Bishops University
Lennoxville, QC06-2026
High School Diploma -
Laurel Heights Secondary School
Waterloo, ON01.2006
Skills
- Digital Literacy Expertise
- Multitasking and Prioritization
- Friendly and Outgoing
- Excellent Communication Skills
- Teamwork and Collaboration
- Time Management
- Verbal and Written Communication
- Customer Service
Certification
- Smart Serve
- Food Handler Certificate
Timeline
Bartender
Bishops University Gait
09.2024 - Current
Assistant Coordinator
Bishops University Charity Fashion Show
09.2024 - 02.2025
Head Server
Trading Bay Dining
05.2024 - 08.2024
Volunteer Director
Bishops University Charity Fashion Show
10.2023 - 02.2024
Server
Trading Bay Dining Co.
05.2023 - 08.2023
Sales Associate
Marshalls
04.2022 - 08.2022
Marina Store Supervisor
Old Mill Marina
05.2021 - 09.2021
Caretaker
Sanyu Babies Home
01.2019 - 01.2019
High School Diploma -
Laurel Heights Secondary School
Head Coordinator Prom Committee
Laurel Heights Secondary School
Peer Mentor
Laurel Heights Secondary School
Bachelor of Arts - Psychology, Minor Sports Studies
Bishops University
Similar Profiles
Yasmine SakkayYasmine Sakkay
Cashier for School Bakery Sale at Longfields-Davidson Heights Secondary SchoolCashier for School Bakery Sale at Longfields-Davidson Heights Secondary School
Dominic NethDominic Neth
Volunteer at Northview Heights Secondary SchoolVolunteer at Northview Heights Secondary School
Rayyan FatehRayyan Fateh
Student Council Vice President at Fraser Heights Secondary SchoolStudent Council Vice President at Fraser Heights Secondary School