Hannah Moore
Dartmouth,NS
Summary
Proactive counsellor eager to apply aptitude for building client rapport through compassionate care and communication. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Quickly mastering new skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Counselor Assistant
Regional Residential Services Society
Dartmouth, NS
04.2023 - Current
- Implemented therapeutic techniques such as cognitive behavioral therapy and mindfulness training into practice.
- Developed individualized service plans with clients to address their identified goals.
- Maintained accurate records of client progress and interactions according to agency standards.
- Utilized creative approaches such as art therapy or music therapy when working with clients who have difficulty expressing themselves verbally.
- Provided individual and group counseling sessions for clients.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Documented patient progress through counseling and interaction.
- Acted as client advocate to resolve emergency problems in crisis situations.
- Performed data entry tasks into computer systems accurately and promptly.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Maintained daily calendars, set appointments with clients and planned daily events.
- Assured proper nutrition by preparing meals, grocery shopping and monitoring food consumption levels.
- Assisted with ambulation by utilizing lifts to support clients during transfers from bed to chair or wheelchair.
Client Service Assistant/Certified Medication Attendant
Shannex
Dartmouth, NS
12.2020 - 06.2023
- Provided excellent customer service to clients by answering inquiries, responding to requests and resolving issues in a timely manner.
- Created and maintained client records and updated contact information as needed.
Personal Care Assistant
Homecare
Dartmouth, NS
04.2019 - 10.2020
- Provided companionship
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Provided ongoing compassionate patient care for each client.
Evening Supervisor
Tim Tim Hortons
Dartmouth, NS
12.2018 - 03.2019
- Supervised staff during shift
- Manually entered temperature and data of products and machinery
- Answered customer questions and addressed complaints quickly and courteously to patrons' satisfaction.
- Oversaw general upkeep of public areas and restrooms.
- Provided information services to guests regarding promotions, pricing and reservations.
- Counted and balanced registers.
Cashier/Hostess
Steak and Stein
Dartmouth, NS
11.2017 - 12.2018
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked closely with front-end staff to assist customers.
- Learned roles of other departments to provide coverage and keep store operational.
- Resolved customer complaints and escalated worsening concerns for remediation.
Cashier •Customer Service Desk
Walmart
12.2015 - 10.2017
- Assisted Customers by ringing in purchases as well as returning items
- Interacted with customers in positive and respectful manner
- Learned quick and efficient problem-solving
- Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access and telecommunications systems.
- Directed calls to product line specialists, application and system specialists and vendor resources and alerted management to recurring problems.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Event Organizer
Craft
Dartmouth, NS
01.2014 - 01.2016
- Assisted in conducting outreach to local community leaders and progressive organizations and assisted with local and regional on-site events.
- Assisted in developing and executed plans for budget, venue, and worker safety for campaigns.
Education
Highschool Diploma -
Bedford and Forsyth Education
06-2018
Skills
- Confidence & honesty in communication
- An open mind, respect & empathy in the workplace
- Adaptable under pressure
English and French
Microsoft Outlook,Word,Powerpoint and Microsoft Excel
References
REFERENCES AVALABLE UPON REQUEST
Certification
WHIMIS
Food Safety Certification
First Aid Certification
Fire and Life Certification
GPA Course Certification
Dementia and Alzheimer's care course
Timeline
Counselor Assistant
Regional Residential Services Society
04.2023 - Current
Client Service Assistant/Certified Medication Attendant
Shannex
12.2020 - 06.2023
Personal Care Assistant
Homecare
04.2019 - 10.2020
Evening Supervisor
Tim Tim Hortons
12.2018 - 03.2019
Cashier/Hostess
Steak and Stein
11.2017 - 12.2018
Cashier •Customer Service Desk
Walmart
12.2015 - 10.2017
Event Organizer
Craft
01.2014 - 01.2016
WHIMIS
Food Safety Certification
First Aid Certification
Fire and Life Certification
GPA Course Certification
Dementia and Alzheimer's care course
Highschool Diploma -
Bedford and Forsyth Education
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