Hannah Miller
Vancouver,BC
Summary
Dynamic Floor Manager with a proven track record at Warehouse Group Bc, excelling in employee management and customer relations. Enhanced service excellence through strategic team leadership and effective POS systems utilization. Recognized for implementing process improvements that boosted customer satisfaction and operational efficiency, fostering a welcoming dining environment.
Overview
10
10
years of professional experience
Work History
Floor Manager
Warehouse Group Bc
02.2009 - 06.2019
- Led team meetings focused on performance improvement and service excellence initiatives.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Contributed to marketing efforts by collaborating with the management team on promotional materials and advertising campaigns.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
Floor Manager
The Beantime Cafe
01.2010 - 01.2019
- Supervised daily operations to ensure efficient workflow and optimal inventory management.
- Trained and mentored staff on safety protocols and operational procedures.
- Implemented process improvements that enhanced productivity and reduced errors.
- Coordinated logistics for inbound and outbound shipments, minimizing delays.
Education
No Degree - TV &Film Makeup, Special FX
Blanche Macdonald Center
Vancouver, BC01-2015
High School Diploma -
Purpose Independent Secondary School
New Westminster, BC05-1999
Skills
- Employee management
- Customer relations
- POS systems
- Policy enforcement
Languages
English
Full Professional
Timeline
Floor Manager
The Beantime Cafe
01.2010 - 01.2019
Floor Manager
Warehouse Group Bc
02.2009 - 06.2019
No Degree - TV &Film Makeup, Special FX
Blanche Macdonald Center
High School Diploma -
Purpose Independent Secondary School