Hannah McKay
9044 Wharton Way Sacramento
Summary
Professional payroll specialist skilled in managing payroll processes and ensuring accuracy. Strong focus on team collaboration and delivering results. Adept at navigating payroll software, handling discrepancies, and maintaining compliance with regulations. Reliable and adaptable to changing needs, consistently contributing to organizational efficiency.
Overview
10
10
years of professional experience
Work History
Payroll Clerk
Los Rios Community College District
01.2024 - Current
- Maintained payroll information by calculating, collecting, and entering data.
- Maintained employee confidence and protected payroll operations by keeping information confidential.
- Maintained confidentiality of employee records and payroll information.
- Processed W-2s, 1099s and other year-end reports to remain in compliance with state and federal laws.
- Respond to employee payroll inquires via email and phone
- Support payroll calculations and ensure accuracy in reporting
- Provide customer services for new and current employees
- Assist with additional administrative tasks as needed.
- Processed timecards and payroll data for team of employees.
- Managed and updated employee benefits information.
- Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
- Prepared and submitted payroll taxes and reports to regulatory agencies.
- Reconciled payroll discrepancies and responded to inquiries from employees.
- Coordinated resolution of payroll discrepancies.
- Developed and implemented payroll procedures to streamline workflow.
- Generated reports to track employee time and attendance.
- Processed manual checks for employees in accordance with company policies.
- Assisted with recruitment and onboarding of new employees.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Deli Department Server Assistant
Sprouts Farmers Market Inc, Grocery
03.2023 - 01.2024
- Contributed to positive guest experiences, providing friendly and attentive service.
- Maintained restaurant cleanliness, regularly sanitizing surfaces and equipment.
- Assisted in training new staff, sharing knowledge of restaurant procedures.
- Responded to customer inquiries and concerns, providing helpful and courteous service.
- Handled store- related issues and inquiries
- Answered phone calls and assisted customers with product questions.
- Performed Financial calculations for pricing and transactions
- Adapted to changing technologies and point of sale system
- Addressed customer complaints and inquiries to verify satisfaction.
- Monitored food and beverage supplies, assisting with restocking when needed.
Hostess & Food Runner
BJ's Restaurant & Brewhouse
04.2022 - 12.2022
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Opened and closed seating sections according to volume of guests.
- Delivered pick-up and curbside orders to guests.
- Promoted business loyalty by fostering positive customer relationships.
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions.
- Provided exceptional customer service and ensured efficient food delivery.
Stylist Sales Associate
Lane Bryant
05.2021 - 04.2022
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Connected and engaged with customers to understand styling needs.
- Worked closely with store management to set and achieve individual sales targets, contributing to overall team success.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Built long-lasting customer relationships through attentive service and consistent followups.
- Handled returns and exchanges professionally while adhering to company policies, ensuring customer satisfaction remained high.
- Stayed current on the latest fashion trends, allowing for accurate trend forecasting and relevant styling suggestions.
- Increased client satisfaction by providing personalized styling advice and product recommendations.
- Met or exceeded individual financial and credit goals while contributing to store's bottom line.
- Managed appointment bookings for personal styling sessions, ensuring clients had dedicated time for personalized attention and wardrobe consultations.
- Assisted with store audits and inventory management
- Managed phone calls and prepared daily financial reports
- Processed purchases and credit card transactions
- Maintained discretion with personal and private information
Cashier
Dollar General
08.2020 - 01.2021
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Processed transactions, including credit card payments and cash handling
- Verified accuracy of financial records and calculations
- Prepared bank deposits and reconciled cash register tapes
Soccer Referee
Elk Grove Soccer Club
01.2015 - 06.2016
- Managed conflicts effectively and efficiently by mediating disputes between players, coaches, and spectators when necessary.
- Promoted fair play and sportsmanship by consistently applying game rules and officiating with integrity.
- Monitored and managed soccer games to verify safety and promote good sportsmanship for players.
- Strengthened teamwork abilities by collaborating closely with assistant referees to make accurate offside calls or identify foul play incidents outside my line of sight.
- Managed conflict resolutions to encourage professional and positive relationships.
- Stayed current with rule changes, interpretations, and points of emphasis by attending annual referee clinics and workshops to maintain certification.
- Maintained professional conduct and conflict resolution on the field
Education
High School Diploma -
Visions In Education
Sacramento12-2019
Skills
- Data entry
- Payroll processing
- Accounts payable
- Microsoft Excel proficiency
- Customer Services & Communication
- Financial Calculations & Reporting
- Microsoft Office Suite & Payroll Software
- Training & Employee Support
- Adaptability & Problem Solving
- Accounts receivable
- Bookkeeping
- Payroll policies
- Benefits administration
- Payroll inquiries
- Team player
- Filing
- Recording data
- Records management
- Payroll deductions
- Checking time cards
- Payroll auditing
- Tax compliance
- New employee onboarding
- Payroll regulations
- Year-end processing
Timeline
Payroll Clerk
Los Rios Community College District
01.2024 - Current
Deli Department Server Assistant
Sprouts Farmers Market Inc, Grocery
03.2023 - 01.2024
Hostess & Food Runner
BJ's Restaurant & Brewhouse
04.2022 - 12.2022
Stylist Sales Associate
Lane Bryant
05.2021 - 04.2022
Cashier
Dollar General
08.2020 - 01.2021
Soccer Referee
Elk Grove Soccer Club
01.2015 - 06.2016
High School Diploma -
Visions In Education
Similar Profiles
Mehdi SougratiMehdi Sougrati
Student Trustee at Los Rios Community College DistrictStudent Trustee at Los Rios Community College District
Nima HassanNima Hassan
Human Resources Classified Clerk III at Los Rios Community College DistrictHuman Resources Classified Clerk III at Los Rios Community College District
Kristi DerbyKristi Derby
Adjunct Professor at Los Rios Community College DistrictAdjunct Professor at Los Rios Community College District