Hannah McHugh
Edmonton,Canada
Summary
Results-driven individual with a strong background in customer service at leading fast-food establishments. Demonstrated ability to improve customer satisfaction through clear communication and collaboration. Proficient in time management and lot supervision, contributing to efficient operations and positive guest experiences.
Overview
6
6
years of professional experience
2
2
Certifications
Work History
Barista
Starbucks
Edmonton, AB
08.2023 - 09.2025
- Make coffees and other beverages
- Processed customer transactions at cash register, ensuring accuracy and speed.
- Heated and prepared food items for customer service.
- Maintained cleanliness and organization of work area and equipment to enhance customer experience.
- Collaborated with team members to optimize store operations during peak hours.
Guardhouse/Parking Attendant
Fort Edmonton Park
Edmonton, AB
08.2021 - 09.2023
- Guided vehicles to designated visitor parking areas, ensuring efficient flow of traffic.
- Directing guests to correct parking lots
- Providing staff and guest access on site
- Recording all vehicles passing through security gate
- Answered security calls to address concerns and maintain site safety.
Voting Officer
Elections Alberta
Edmonton, AB
05.2023 - 05.2023
- Registered electors at polling locations, promoting maximum voter participation
- Issued ballots to registered electors, facilitating smooth voting process
- Conducted final count for electoral division, ensuring accurate election results
Relay for Life Recruitment Captain
Canadian Cancer Society
Edmonton, AB
07.2021 - 04.2023
- Led volunteer recruitment efforts for University Relay for Life committee, increasing community engagement and participation.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Pet Counsellor
Petland
Edmonton, AB
06.2022 - 12.2022
- Fish and Reptile pet counsellor
- Maintained cleanliness of tanks, terrariums, and cages to promote healthy environments for pets.
- Processed customer transactions accurately and efficiently.
- Restocked shelves to ensure optimal product availability for customers.
Crew Member
McDonald's
Edmonton, AB
07.2019 - 01.2021
- Greeted customers upon entry, creating a welcoming atmosphere
- Delivered friendly service, enhancing customer satisfaction and loyalty
- Managed cash register, ensuring accurate transactions and efficient service
- Prepared food and drinks
- Relayed food and drink orders
- Worked in a fast paced environment
- Removed trash and recycling from premises
Education
Bachelor's Degree - Psychology
University of Alberta
Edmonton, AB04-2024
High School Diploma -
St. Joseph Catholic High School
Edmonton, AB06-2019
Bachelor of Science - Nursing
University of Alberta
Edmonton03-2026
Skills
- Coffee preparation
- Beverage customization
- Inventory management
- Time management
- Customer engagement
- Team collaboration
- Effective communication
- Patient care
Certification
Drivers License (Class 5), 11/01/18, Present
Languages
- English, Fluent
- Spanish, Intermediate
Total Years Of Experience
5
Groups
UofA Relay for Life Club, 07/01/20, 03/31/23, Recruited and fundraised throughout the years to garner donations and awareness towards the annual Relay for Life events by the Canadian Cancer Society, as part of the University of Alberta.
Timeline
Barista
Starbucks
08.2023 - 09.2025
Voting Officer
Elections Alberta
05.2023 - 05.2023
Pet Counsellor
Petland
06.2022 - 12.2022
Guardhouse/Parking Attendant
Fort Edmonton Park
08.2021 - 09.2023
Relay for Life Recruitment Captain
Canadian Cancer Society
07.2021 - 04.2023
Crew Member
McDonald's
07.2019 - 01.2021
Bachelor's Degree - Psychology
University of Alberta
High School Diploma -
St. Joseph Catholic High School
Bachelor of Science - Nursing
University of Alberta