Summary
Overview
Work History
Education
Skills
Timeline
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Hannah Marchand

Petaluma

Summary

Dynamic Sales Manager with a proven track record at Ulta Beauty Inc., recognized for driving customer engagement and delivering significant sales growth. Expertise in data analysis and team leadership led to the implementation of innovative strategies that enhanced product placement and improved inventory turnover. This approach fostered lasting customer relationships while elevating overall satisfaction.

Overview

4
4
years of professional experience

Work History

Sales Manager

Ulta Beauty Inc.
Petaluma
08.2021 - 12.2024
  • Led customer service excellence, enhancing product knowledge to boost client satisfaction
  • Enhanced customer engagement strategies, resulting in noticeable gains in sales and repeat customer visits.
  • Analyzed sales data to identify trends, optimizing product placement and inventory management for improved turnover.
  • Maintained accurate sales records and executed daily reconciliations, ensuring compliance with corporate financial standards.
  • Implemented a customer feedback loop, capturing insights that informed product offerings and enhanced overall shopping experience.

Teller II

Westamerica Bank
Petaluma
04.2024 - 08.2024
  • Executed precise cash handling procedures, ensuring accurate transactions and minimizing discrepancies, and contributing to overall financial integrity.
  • Adapt to new software swiftly, enhancing operational efficiency.
  • Provided exceptional customer service by addressing inquiries and resolving issues, fostering trust, and enhancing customer relationships.
  • Entrusted with keys to the building and vault access, demonstrating reliability.

Shift Supervisor

Target
Petaluma
07.2020 - 08.2021
  • Led a team of 35+ to resolve customer issues, enhancing satisfaction and loyalty by 30%
  • Managed closing operations, ensuring smooth transactions and operational efficiency.
  • Supervised daily operations, ensuring efficient workflow, strengthen employee morale and promote effective communication among staff.
  • Streamlined closing procedures, enhancing operational efficiency and achieving seamless transitions for customers and staff.

Education

Bachelor of Arts - Psychology

Sonoma State University
Rohnert Park, CA
12-2023

Skills

  • Sales forecasting
  • Inventory management
  • Customer relationship management
  • Data analysis
  • Visual merchandising
  • Team leadership
  • Training and development
  • Customer engagement
  • Conflict resolution
  • Sales reporting
  • Staff management
  • Customer trend analysis
  • Multitasking Abilities
  • Sales operations

Timeline

Teller II

Westamerica Bank
04.2024 - 08.2024

Sales Manager

Ulta Beauty Inc.
08.2021 - 12.2024

Shift Supervisor

Target
07.2020 - 08.2021

Bachelor of Arts - Psychology

Sonoma State University

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Hannah Marchand