Hannah Manship

West Hollywood

Summary

Hospitality professional prepared to elevate guest service standards in dynamic environment. Background in managing high-volume guest interactions and enhancing customer satisfaction. A collaborative team player committed to flexible problem-solving and achieving organizational goals. Proficient in communication and conflict resolution. Skilled at thriving in fast-paced, high-pressure environments while maintaining exceptional customer service and team collaboration. Proven leadership experience in managing teams, coordinating complex operations, and solving problems efficiently. Passionate about fostering positive work cultures and delivering meaningful customer experiences.

Overview

years of professional experience

Work History

Expo / Lead Hostess

Tamarindo

Del Mar, CA

08.2025 - Current

Worked effectively in fast-paced environments.
Worked well in a team setting, providing support and guidance.
Managed inventory levels, tracking stock usage and anticipating supply needs for the rest
Handled high-pressure situations gracefully under stress, ensuring all orders were completed accurately and efficiently.
Developed strong communication skills while liaising between front-of-house and back-of-house teams.
Trained new team members on operational procedures and best practices for expo running.
Achieved a fast-paced work environment through focus on speed and accuracy while assembling dishes according to chef''s specifications.
Coordinated reservations and waitlists using OpenTable, optimizing seating arrangements for peak times.
Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.

Hostess / Barista

Beach Plum Kitchen

Carlsbad, CA

07.2025 - 04.2026

Greeted and welcomed guests upon arrival, providing a warm and friendly atmosphere
Managed guest seating efficiently, ensuring optimal use of available tables and minimizing wait times
Effectively communicated with servers, kitchen staff, and management to coordinate seating arrangements and maintain smooth operations
Maintained cleanliness and organization of the host/hostess station, creating an inviting first impression for guests
Handled customer inquiries and concerns promptly and professionally, resolving issues to ensure guest satisfaction
Delivered exceptional customer service by preparing and serving high-quality beverages.
Maintained cleanliness and organization of workstations to ensure efficient operations.
Managed inventory levels, ordering supplies to prevent shortages and maintain optimal stock levels.

Barista

Starbucks

08.2024 - 07.2025

Delivered high-quality customer service by greeting and engaging with customers in a friendly and efficient manner, ensuring a positive and welcoming store atmosphere.
Operated cash register and processed transactions accurately, handling cash, credit, and mobile payments while ensuring a smooth and timely checkout experience.
Followed company policies and procedures regarding health, safety, and operational standards, while ensuring compliance with food safety regulations.
Collaborated with team members to meet sales goals and ensure smooth store operations, fostering a cooperative and positive work environment.

Non-Profit Director

From Me To You

04.2018 - 08.2023

Tracked inventory and managed operations.
Worked with other non profits on ongoing operational requirements.
Oversaw day-to-day operations and assisted in challenge resolution.
Forecasted expected demands and created plans to accomplish objectives within set budgets.
Performed facility checks to verify cleanliness and client safety.
Achieved department targets with strategic resource allocation and schedule management.
Directed work of multiple teams and assisted with meeting specific team project goals.

Skills

Teamwork
Collaboration
Organization
Following Directions
Reporting and documenting
Exceptional communication

Food safety awareness
Task delegation
Staff training
Restaurant operations
Reservation management

Timeline