Hannah Malacara
Newark,CA
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Organized office professional with experience with various administrative tasks such as preparing agendas, scheduling meetings and providing customer assistance.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Operations/Administrative Associate
Hoopsphere Basketball Academy
07.2022 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Sales Associate/Product Specialist
Living Spaces
07.2021 - 03.2022
- Liaised between customers and manufacturing to design new product.
- Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
- Researched product's technical specifications and accurately communicated information.
Team Member
Newark Paint Supply
01.2018 - 11.2020
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Operated register to process payments and collect cash payment for order totals.
- Performed data entry and completed proper paperwork.
Neurosurgeon/Neurosurgeon Assistant
Washington Hospital
12.2018 - 02.2019
- Assisted neurosurgeon and neurosurgeon assistant during surgery.
- Learned proper bedside manners.
- Oversaw and monitored scheduling/follow up department for medical staff.
- Assessed medical histories for details such as medication allergies, pre-existing conditions and laboratory results to develop personalized care plans.
Education
High School Diploma -
Newark Memorial High School
Newark, CA06.2020
Skills
- Multi-Line Telephone Systems
- Appointment Coordination
- Document and File Management
- Confidentiality and Data Protection
- POS Software
- Merchant Support
- Customer Service
- Staff Training
Certification
HIPAA Certification
Timeline
Operations/Administrative Associate
Hoopsphere Basketball Academy
07.2022 - Current
Sales Associate/Product Specialist
Living Spaces
07.2021 - 03.2022
Neurosurgeon/Neurosurgeon Assistant
Washington Hospital
12.2018 - 02.2019
Team Member
Newark Paint Supply
01.2018 - 11.2020
High School Diploma -
Newark Memorial High School
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