Hannah Mackie
Waterloo,ON
Summary
Enthusiastic and reliable, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server / Hostess
East Side Marios
2022.04 - Current
- Takes reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Volunteer
Home Daycare
2017.01 - Current
- Assisted children with homework assignments and special projects across different subjects.
- Prepared healthy, age-appropriate snacks and meals.
- Communicated positively with children and guardians.
- Played games, worked on puzzles and read books to young children.
Volunteer
RED Academy of Soccer
2018.09 - 2019.12
- Used strong interpersonal communication skills to convey information to others.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Received payments from families
Education
No Degree - Grade 12
Sir John A. Macdonald Secondary School
Waterloo, ON06.2023
Skills
- Telephone etiquette
- Cleaning and Sanitizing
- Exceptional customer service
- Caring and Responsible
- Communication and Cooperation
- Safe Food Handling
- Beverage Preparation
- Guest Engagement
- Obtained Smart Serve certificate in 2023
Birthdate
April 15, 2005
Timeline
Server / Hostess
East Side Marios
2022.04 - Current
Volunteer
RED Academy of Soccer
2018.09 - 2019.12
Volunteer
Home Daycare
2017.01 - Current
No Degree - Grade 12
Sir John A. Macdonald Secondary School
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