Hannah Leong
San Francisco
Summary
Detail-oriented professional with over 15 years in business decision support analytics, budgeting, and forecasting. Proven track record of enhancing customer satisfaction and achieving aggressive goals. Strong organizational skills in scheduling and office operations management. Committed to punctuality and meeting customer needs effectively.
Overview
36
36
years of professional experience
Work History
Office Manager
San Francisco Bible Church
San Francisco
05.2018 - Current
- Collaborate with leads and group members of all the department within the organization to successful execution of all events
- Track all activities to ensure there are no conflicts in the use of facilities space and equipment
- Manage all office operations
- Manage building maintenance by communicating with all vendors for service and maintenance issues, including seeking new vendors for needed services
- Maintain organization's database
- Utilize acquired Office Suite and G-Suite skills to support all of the organization's events
BUSINESS ANALYST (Contractor)
Rocket Farms, Inc.
Half Moon Bay
04.2016 - 09.2017
- Prepared various weekly and monthly reports for operations and sales department managers
- Tracked variances, researched and reported extraordinary performances, and analyzed performances, identified business trends, provided forecasts, & determined product allocation.
- Ensured data integrity by performing labor hours and production output audits
- Developed audit processes and reports for operations activities, enabling a 30% increase in data reporting accuracy
- Utilized a wide variety of data cleansing techniques in Excel to prepare reports.
BUYER / PRODUCT MANAGER
One Organic
Burlingame
06.2015 - 03.2016
- Identified, researched, and bought products for resale.
- Managed pricing and inventory levels of products in a portfolio generating annual gross sales of $1m.
- Provided insights and strategy on items to buy, negotiate pricing and manage the P&L of the portfolio.
- Analyzed monthly sales results to ensure sales growth and healthy profit margins of at least 15%.
- Product Management - procured, managed package design and product manufacturing of products.
Part-Time Sales & Financial Administration
Independent Contractor
01.2008 - 12.2015
- Worked on projects at Diageo and Sutter Home.
- Assisted Account Managers in tracking promotional spending and recapping company specific weekly and monthly activities for promotion execution.
CONTRACTOR - CATEGORY MANAGEMENT - SAFEWAY (PART-TIME)
Sara Lee (Fresh Bakery)
Livermore
01.2009 - 12.2012
- Aided the sales functions of a $55 million dollar account
- Utilized spreadsheet expertise to analyze data and develop performance tracking reports.
- Provided financial planning and tracking reports to the sales team.
- Led in all pricing and promotions communication to both the customer & division managers.
- Executed category assortment, shelving and merchandising analytics.
CATEGORY INSIGHTS MANAGER - SAFEWAY TEAM
Sara Lee (Fresh Bakery)
Livermore
01.2006 - 12.2008
- Supported the National Accounts Team with business decisions by providing data-based analyses.
- Established and implemented "best practices" category review tools that revolutionized the way managers communicated their business and category performances with customers and management.
- Recommended strategies in schematics, assortment, shelving, pricing and promotions that enabled the company to outpace the average category growth rate in the customer account.
- Performed database queries to analyze and summarize data for presentations and reports.
- Developed Category Reviews, Portfolio Reports, New Item Presentations, Top to Top Presentations, SWOT analyses, Deep Dive Reports and internal Business Reviews.
- Performed competitive analyses to identify opportunities in different markets.
- Managed schematic library, new item distribution tracking and annual operating plan.
SALES TEAM ANALYST - SAFEWAY TEAM
Sara Lee (Fresh Bakery)
Livermore
01.2002 - 12.2006
- Managed the administrative, analytical and operations needs of the Sales Team that achieved the #1 ranking among National Accounts for profit and market share for 3 consecutive years.
- Developed analytical reports for Financial planning, Forecasting, Budgeting, Promotion Planning, Pricing and Promotions Analysis, Trade Spend Budget Management, Store "In-Stock" Initiatives, Scan-Based Trading Management, and Performance Tracking activities.
- Tracked key performance indicators and identified cost saving opportunities.
- Managed promotional spend variances and reconciled differences.
- Developed Excel based exemplary analytical tools and reports that supported business objectives.
- Trained team members to use Business Intelligence reports.
- Established good customer relations by promptly addressing all operations issues.
BUSINESS ANALYST / SALES OPERATIONS ADMINISTRATOR
The Earthgrains Company
Oakland
01.1999 - 12.2002
- Effectively provided the Zone sales team with operations support.
- Engaged in the financial planning, especially in annual sales forecasting and budget planning.
- Managed all of the Zone's team performance score cards and reports.
- Analyzed team's performance and provided directional insights to management's decision making.
- Specialized in Sales forecasting and budgeting.
- Analyzed and solved sales operations issues.
FINANCIAL ANALYST
The Business Solutions Group, Inc.
Berkeley
01.1998 - 12.1999
- Analyzed monthly corporate statements, cash flows, P&L & balance sheets to develop financial strategies.
- Prepared evaluation reports and made recommendations to improve client business operations.
- Performed industry research & competitive analysis to appraise client business strategies.
FINANCIAL ANALYST
San Francisco Minority Business Development Center
San Francisco
01.1996 - 12.1998
- Acquired strong financial analysis skills by evaluating business & acquiring capital for clients.
- Prepared pricing proposals and performed pricing, cost and profitability analysis for clients.
- Developed excellent project management skills by handling multiple projects concurrently.
- Assisted Project Directors in managing the budget, revenue collection activities & productivity of staff.
ASSOCIATE BROKER AND OPERATIONS SPECIALIST
Charles Schwab, Asia Pacific Services
San Francisco
01.1996 - 12.1996
- Spear headed changes to enhance the department's operations activities processes.
- Efficiently managed a multitude of operation activities.
CUSTOMER SERVICE REPRESENTATIVE
Chase Manhattan Bank, BankCard Services
Tempe
01.1994 - 12.1994
- Effectively assisted clients with credit card issues through strong analytical & communications skills.
- Established a Customer Service Quality Monitoring System using Total Quality Management (TQM).
CUSTOMER SERVICE REPRESENTATIVE
Standard Chartered Bank
Singapore
01.1990 - 12.1990
- Utilized strong written and verbal communication skills to assisted customers in their credit card issues and needs.
Education
M.B.A. - Finance
Golden Gate University
San Francisco, CA01.1996
Bachelor of Science - Management
Arizona State University
Tempe, AZ01.1993
Skills
- Microsoft Office and Google Workspace
- Data analytics and reporting
- Financial analysis and performance metrics
- Effective time management
- Communication proficiency
- Interpersonal effectiveness
Awards And Activities
- Volunteer at Lawton Alternative School, 01/01/06, Present
- Officer Singapore Student Association, ASU
- Team Manager for Girls' Volleyball team, 01/01/15, Present
- Officer International Students Club, ASU
- Levi Strauss Foundation Scholarship, GGU, 1995-96
- The National Dean's List
- Business College Outstanding Graduating Senior Award Finalist, ASU
Languages
Mandarin & Cantonese
Limited
Timeline
Office Manager
San Francisco Bible Church
05.2018 - Current
BUSINESS ANALYST (Contractor)
Rocket Farms, Inc.
04.2016 - 09.2017
BUYER / PRODUCT MANAGER
One Organic
06.2015 - 03.2016
CONTRACTOR - CATEGORY MANAGEMENT - SAFEWAY (PART-TIME)
Sara Lee (Fresh Bakery)
01.2009 - 12.2012
Part-Time Sales & Financial Administration
Independent Contractor
01.2008 - 12.2015
CATEGORY INSIGHTS MANAGER - SAFEWAY TEAM
Sara Lee (Fresh Bakery)
01.2006 - 12.2008
SALES TEAM ANALYST - SAFEWAY TEAM
Sara Lee (Fresh Bakery)
01.2002 - 12.2006
BUSINESS ANALYST / SALES OPERATIONS ADMINISTRATOR
The Earthgrains Company
01.1999 - 12.2002
FINANCIAL ANALYST
The Business Solutions Group, Inc.
01.1998 - 12.1999
FINANCIAL ANALYST
San Francisco Minority Business Development Center
01.1996 - 12.1998
ASSOCIATE BROKER AND OPERATIONS SPECIALIST
Charles Schwab, Asia Pacific Services
01.1996 - 12.1996
CUSTOMER SERVICE REPRESENTATIVE
Chase Manhattan Bank, BankCard Services
01.1994 - 12.1994
CUSTOMER SERVICE REPRESENTATIVE
Standard Chartered Bank
01.1990 - 12.1990
M.B.A. - Finance
Golden Gate University
Bachelor of Science - Management
Arizona State University