Summary
Overview
Work History
Education
Skills
References
Timeline
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Hannah Kovich

Vancouver,BC

Summary

Results-oriented professional with extensive experience in customer service and team supervision. Known for effective communication and proactive problem-solving, driving improved operational strategies and maintaining high customer satisfaction levels.

Overview

5
5
years of professional experience

Work History

Customer Service Agent

Harbour Air Seaplanes
Vancouver, British Columbia
07.2025 - Current
  • Assisted customers with flight bookings and schedule changes.
  • Maintained a high level of customer satisfaction by providing accurate and helpful responses.
  • Processed refunds, exchanges, and upgrades when necessary.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
  • Checked luggage for proper weight distribution according to aircraft specifications.

Front End Supervisor

Country Grocer
Nanaimo, British Columbia
12.2020 - 06.2025
  • Assisted management team in developing operational strategies that improved overall store performance.
  • Processed returns and exchanges according to company policies.
  • Identified opportunities for improvement within the department and developed solutions accordingly.
  • Resolved customer complaints in a professional manner.
  • Trained new employees in customer service techniques and store policies.
  • Supervised the proper maintenance of all equipment used at the checkout area.
  • Provided excellent customer service by assisting customers with their needs or inquiries.
  • Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
  • Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
  • Greeted customers and provided friendly customer service.

Education

High School Diploma -

John Barsby Secondary School
Nanaimo, BC
06-2017

Skills

  • Customer service
  • Complaint resolution
  • Team leadership
  • Safety compliance
  • Effective communication
  • Time management
  • Cash register operation
  • Multi-tasking

References

  • Stacey Roy - Former manager at Country Grocer (250) 714-3244
  • Bernadette Grocott - Base Manager at Harbour Air (604) 813-6464

Timeline

Customer Service Agent

Harbour Air Seaplanes
07.2025 - Current

Front End Supervisor

Country Grocer
12.2020 - 06.2025

High School Diploma -

John Barsby Secondary School
Hannah Kovich