Hannah Kovich
Vancouver,BC
Summary
Results-oriented professional with extensive experience in customer service and team supervision. Known for effective communication and proactive problem-solving, driving improved operational strategies and maintaining high customer satisfaction levels.
Overview
5
5
years of professional experience
Work History
Customer Service Agent
Harbour Air Seaplanes
Vancouver, British Columbia
07.2025 - Current
- Assisted customers with flight bookings and schedule changes.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, exchanges, and upgrades when necessary.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Checked luggage for proper weight distribution according to aircraft specifications.
Front End Supervisor
Country Grocer
Nanaimo, British Columbia
12.2020 - 06.2025
- Assisted management team in developing operational strategies that improved overall store performance.
- Processed returns and exchanges according to company policies.
- Identified opportunities for improvement within the department and developed solutions accordingly.
- Resolved customer complaints in a professional manner.
- Trained new employees in customer service techniques and store policies.
- Supervised the proper maintenance of all equipment used at the checkout area.
- Provided excellent customer service by assisting customers with their needs or inquiries.
- Investigated incidents reported by customers or staff members involving theft or fraud at the checkout area.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed customer complaints and rectified issues to complete satisfaction.
- Reviewed safety, health, and sanitation processes throughout areas and enforced rules to promote security and safety.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Greeted customers and provided friendly customer service.
Education
High School Diploma -
John Barsby Secondary School
Nanaimo, BC06-2017
Skills
- Customer service
- Complaint resolution
- Team leadership
- Safety compliance
- Effective communication
- Time management
- Cash register operation
- Multi-tasking
References
- Stacey Roy - Former manager at Country Grocer (250) 714-3244
- Bernadette Grocott - Base Manager at Harbour Air (604) 813-6464
Timeline
Customer Service Agent
Harbour Air Seaplanes
07.2025 - Current
Front End Supervisor
Country Grocer
12.2020 - 06.2025
High School Diploma -
John Barsby Secondary School