Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Hannah Kim

Buena Park

Summary

Experienced Operations leader specializing in customer service and revenue enhancement at Clean Energy Fuels. Strong background in strategic planning and cross-functional collaboration, resulting in increased operational efficiency and compliance. Track record of improving customer satisfaction and leading teams to exceed service goals while boosting revenue. Proficient in data analytics and conflict resolution, with a focus on process optimization and business growth.

Overview

18
18
years of professional experience

Work History

Director, Operations

Clean Energy Fuels
Newport Beach
03.2014 - Current
  • Direct and lead the Customer Service, Dispatching, Maintenance Scheduling and Planning, and Work Order Processing functions within Operations, with a strategic focus on enhancing customer experience and operational efficiency.
  • Drive compliance with customer contracts, ensure execution of service at Clean Energy and customer stations, manage all quotes, and drive approval to maximize service revenue and service margin.
  • In addition, collaborate with Supply Chain to optimize parts and inventory usage, in collaboration with internal Supply Chain and subsidiaries.
  • Lead the Maintenance Planner group to ensure seamless scheduling, coordination, and approval of work orders.
  • Build and direct a best-in-class customer service department, fostering a culture of continuous improvement and excellence.

Sales, Account Representative

Clean Energy Fuels
11.2014 - 03.2019
  • Currently serving as the account representative to our refuse sector National accounts and select accounts in the west.
  • Main accounts, specifically, are the top two US solid waste leaders in the industry, each representing a large percentage of the company’s yearly revenue.
  • Notable account management responsibilities include working cross-functionally with all departments of the company such as accounts payable and receivable, FP&A for budgeting, engineering and design, construction and operations to achieve client satisfaction and project completion, revenues total upwards of $30 million yearly.

Accounts Receivable, Billing Analyst

Clean Energy Fuels
12.2012 - 11.2014
  • Served as analyst to the accounts receivable department by reviewing all new, renewal and current contracts to ensure proper billing and accounting rules are implied.
  • Main responsibilities also include reviewing and approving manual Operations and Maintenance [OM] invoices.
  • Assisted onsite auditors through yearly audits and SOX control testing.
  • Worked closely with IT, testing new software implementations as the company moved to automating its processes within accounts receivable department.

Business Owner

Ilearn Education (previously King Learning Center)
04.2008 - 12.2011
  • Owned and directed a franchise branch of a math learning concept, which started in Korea.
  • Oversaw a staff consisting of six teachers and an assistant director, keeping relationship with parents/students and community leaders and teachers within the Irvine School District [ISD].
  • Responsibilities include screening and assessing new students, creating programs, particularly students identified as English as Second Language learners, scheduling, actively participating in community outreach and was an active participant in the Irvine Chamber of Commerce.
  • Managing staff responsibilities include evaluating the performance of certified teachers, curriculum selections and learning activities for students in matters ranging from basic CA standardized testing subjects, book club, debate and math entrance exams specific to Irvine School District.

Office Manager

Dorcas Christian, Inc.
Garden Grove
06.2007 - 05.2008
  • Provided day to day support for the English-speaking customers as well as operational, accounting, sales and marketing support for the retail storefront in Garden Grove, CA.
  • Responsibility emphasis relied heavily on product procurement as the key representative to vendors, keeping informed on new merchandising (book, gifts, music, tools, software, etc.) through yearly conventions specifically geared toward a Christian market/audience.
  • Making business decision based on current events and business developments affecting the industry coupled with market trends and the demands of our consumers/customers.

Education

B.A. - History

James Madison University
Harrisonburg, VA
05.2003

High school diploma -

Woodside High School
Newport News, VA
06.1999

Skills

  • Continuous improvement
  • Service revenue maximization
  • P&L reporting and analyses
  • Contract compliance
  • Account management
  • Cross-functional collaboration
  • Operational efficiency
  • Maintenance scheduling
  • Supply chain collaboration
  • Operations management
  • Process automation
  • Strategic planning
  • Machine learning and AI integration
  • Revenue optimization
  • Data analytics
  • Power BI proficiency

Accomplishments

  • Recognized by Clean Energy as a Tower of Success Super Star, using my outstanding relationship with Republic Services to secure a 5 year renewable natural gas [RNG] supply deal for compressed natural gas [CNG] and liquefied natura gas [LNG], taking off nearly ~7.3 millions of gas gallon equivalent [GGE] of LNG and ~150 million of GGE of CNG supply off the market.

References

References available upon request.

Timeline

Sales, Account Representative

Clean Energy Fuels
11.2014 - 03.2019

Director, Operations

Clean Energy Fuels
03.2014 - Current

Accounts Receivable, Billing Analyst

Clean Energy Fuels
12.2012 - 11.2014

Business Owner

Ilearn Education (previously King Learning Center)
04.2008 - 12.2011

Office Manager

Dorcas Christian, Inc.
06.2007 - 05.2008

B.A. - History

James Madison University

High school diploma -

Woodside High School

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