Indy Hannah Kilgour
Thunder Bay,Ontario
Summary
An individual focused on personal work ethic, connection and client satisfaction. Always striving to learn and excels in creating positive, professional relationships with coworkers, managers and cliental. A worker who prioritizes supporting others and making the workplace a positive environment.
Overview
5
5
years of professional experience
Work History
Housekeeping Attendant
Thunder Bay Regional Health Sciences Centre
11.2022 - Current
- Works around patients in varying levels of pain and keeps friendly and welcoming demeanor.
- Operates in rushed, tense environment and maintains composure while performing cleaning duties.
- Engages with guests on room requirements and amenities to promote overall satisfaction.
- Uses chemicals by following safety protocols and procedures to avoid burns and injuries.
- Removes bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Case Manager Intern
John Howard Society Of Thunder Bay
01.2024 - 04.2024
- Streamlined case management processes by implementing efficient tracking systems for documentation and reporting purposes.
- Improving client outcomes by assisting in conducting comprehensive assessments and developing individualized case plans.
- Enhanced client satisfaction through timely follow-ups and consistent communication, addressing concerns and providing support.
- Maintained confidentiality of sensitive client information in accordance with HIPAA guidelines and agency policies.
OMNI Customer Fulfillment Associate
Walmart
11.2020 - 11.2022
- Handled a variety of customers with varying temperaments in a professional manner.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Maintained energy and enthusiasm in fast-paced environment.
- Carried out day-day-day duties accurately and efficiently.
Sales Associate and Plant Caretaker
Creekside Nursery & Garden Centre
06.2020 - 07.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Created a familiar and welcoming atmosphere for customers.
- Handled and resolved customer issues with merchandise and pricing.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
Sales Associate
Bath & Body Works
10.2019 - 01.2020
- Provided positive first impressions to welcome existing, new and potential customers.
- Encouraged sales without creating a forced atmosphere.
- Engaged with customers to effectively build rapport and lasting relationships.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Worked alongside retail representatives to enhance product presentations and advertising collateral.
Seasonal Customer Service Representative
Chapters Indigo - Thunder Bay, ON
11.2018 - 06.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Recommended products to customers, thoroughly explaining details.
Education
Bachelor of Arts - Year 3 of Social Work
Lakehead University
Thunder Bay, ONHigh School Diploma -
Superior Collegiate And Vocational Institute
Thunder Bay, ON06.2019
Skills
- Customer Service
- Active Listening Skills
- Flexible & Adaptable
- Responsible
- Team Building
- Self-Motivated
- Moral Booster
- Mediator
Languages
English
Full Professional
Timeline
Case Manager Intern
John Howard Society Of Thunder Bay
01.2024 - 04.2024
Housekeeping Attendant
Thunder Bay Regional Health Sciences Centre
11.2022 - Current
OMNI Customer Fulfillment Associate
Walmart
11.2020 - 11.2022
Sales Associate and Plant Caretaker
Creekside Nursery & Garden Centre
06.2020 - 07.2020
Sales Associate
Bath & Body Works
10.2019 - 01.2020
Seasonal Customer Service Representative
Chapters Indigo - Thunder Bay, ON
11.2018 - 06.2019
Bachelor of Arts - Year 3 of Social Work
Lakehead University
High School Diploma -
Superior Collegiate And Vocational Institute
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