Hannah Jones
San Diego
Summary
Accomplished Business Owner and Floral Designer with a proven track record at Posies Floral Co., enhancing customer satisfaction and loyalty through exceptional service and unique, creative designs. Skilled in financial management and team leadership, I excel in fostering collaborative environments and driving business growth. My attention to detail and customer service excellence have consistently contributed to exceeding business goals.
Overview
12
12
years of professional experience
Work History
Business Owner
Posies Floral Co.
08.2022 - Current
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Handled complex customer inquiries and resolved issues promptly, ensuring client satisfaction and loyalty.
- Collaborated with event planners to provide customized floral designs for special events.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed sales data to identify opportunities for improvement or expansion in product offerings.
Floral Designer
Posies Floral Co.
03.2021 - Current
- Enhanced customer satisfaction and established successful relationships by creating visually appealing and unique designs tailored to individual preferences.
- Adapted quickly to changing trends in the floral industry, acquiring new skills to effectively serve diverse client needs.
- Fostered a positive work environment through clear communication channels among team members.
- Trained new team members in floral design techniques and customer service skills, resulting in a highly capable workforce.
- Supervised daily operations of the business, maintaining high standards of design, professionalism, and visual presentation.
Floral Designer
STEM Floral Co.
10.2019 - 12.2022
- Maintained a clean, organized, well functioning work environment.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
Floral Designer
Posies Floral Co.
02.2013 - 08.2015
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Collaborated closely with customers to create unique designs.
- Offered friendly and efficient service to customers.
Education
Bachelor of Science - Elementary And Special Education
Northern Arizona University
Flagstaff, AZ05-2019
Skills
- Attention to detail
- Driven and determined
- Customer service
- Creative
- Team leadership
- Teamwork and collaboration
- Effective leader
- Goal setting
Timeline
Business Owner
Posies Floral Co.
08.2022 - Current
Floral Designer
Posies Floral Co.
03.2021 - Current
Floral Designer
STEM Floral Co.
10.2019 - 12.2022
Floral Designer
Posies Floral Co.
02.2013 - 08.2015
Bachelor of Science - Elementary And Special Education
Northern Arizona University
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