Hannah Jones
Posies Floral Co.
San Diego
12
years of professional experience
Accomplished Business Owner and Floral Designer with a proven track record at Posies Floral Co., enhancing customer satisfaction and loyalty through exceptional service and unique, creative designs. Skilled in financial management and team leadership, I excel in fostering collaborative environments and driving business growth. My attention to detail and customer service excellence have consistently contributed to exceeding business goals.
Work History
Business Owner
4 Years 3 Months- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
- Handled complex customer inquiries and resolved issues promptly, ensuring client satisfaction and loyalty.
- Collaborated with event planners to provide customized floral designs for special events.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Analyzed sales data to identify opportunities for improvement or expansion in product offerings.
Floral Designer
5 Years 8 Months- Enhanced customer satisfaction and established successful relationships by creating visually appealing and unique designs tailored to individual preferences.
- Adapted quickly to changing trends in the floral industry, acquiring new skills to effectively serve diverse client needs.
- Fostered a positive work environment through clear communication channels among team members.
- Trained new team members in floral design techniques and customer service skills, resulting in a highly capable workforce.
- Supervised daily operations of the business, maintaining high standards of design, professionalism, and visual presentation.
Floral Designer
3 Years 2 Months- Maintained a clean, organized, well functioning work environment.
- Quoted, generated, and processed customer orders to meet specifications and various occasions.
- Contributed ideas to improve overall shop aesthetic, optimizing workflow efficiency within studio spaces while enhancing customer experience in retail areas.
Floral Designer
2 Years 6 Months- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
- Collaborated closely with customers to create unique designs.
- Offered friendly and efficient service to customers.
Education
Bachelor of Science - Elementary And Special Education
Skills
Attention to detail
Driven and determined
Customer service
Creative
Team leadership
Teamwork and collaboration
Effective leader
Goal setting
Timeline
Business Owner
Posies Floral Co.
08.2022 - CurrentRead More
Floral Designer
Posies Floral Co.
03.2021 - CurrentRead More
Floral Designer
STEM Floral Co.
10.2019 - 12.2022Read More
Floral Designer
Posies Floral Co.
02.2013 - 08.2015Read More
Northern Arizona University
Bachelor of Science from Elementary And Special Education
Read More