Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hannah Jones

Newmarket,Ontario

Summary

High-energy Store Manager bringing extensive experience in retail settings. Dedicated retail professional with a history of meeting company goals by utilizing consistent and organized practices. Set and enforce consistent standards to maintain staff satisfaction and meet performance targets. Skilled in working under pressure and adapting to new situations and challenges to best enhance the company.

Overview

14
14
years of professional experience

Work History

Store Manager & Assistant Store Manager

Stokes
05.2022 - Current
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Trained new employees on proper protocols and customer service standards.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations

Assistant Manager, Key Holder & Sales Associate

Lindt & Sprüngli Canada
09.2018 - 03.2022
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Store Manager, Assistant Manager & Sales Associate

Squish Candies
09.2018 - 03.2020
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted with hiring, training and mentoring new staff members.
  • Approved regular payroll submissions for employees.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Produced original, creative content for promotional advertisements and marketing materials.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback

Product and Marketing Manager & Sales Associate

Old Navy
09.2015 - 06.2018
  • Developed and maintained knowledgeable and productive team of employees.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Maintained clean and organized work area to improve efficiency and comply with regulations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Lead multiple promotional changes monthly
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.

Customer Service & Sales Associate

Toys 'R Us
11.2009 - 09.2015
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Helped customers locate products and checked store system for merchandise at other locations.
  • Provided product and service recommendations to guide customers on products to meet varying needs.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Operated cash register for cash, and card transactions with excellent accuracy levels.

Administrator

Right At Home Realty Inc., Brokerage
01.2011 - 01.2014
  • Maintained personnel records and updated internal databases to support document management.
  • Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Collected deposits, processed transactions and updated relevant records.
  • Broker-Loading, editing status changes on Toronto Real Estate Board
  • Editing Trade Sheets
  • LoneWolf, WebForms and Touch-base experience
  • Submit deals for processing

Education

Diploma - Early Childhood Education

Seneca College
King, ON
06.2016

Bachelor of Child Development -

Seneca College
King, ON
2011

High School Diploma -

Huron Heights Secondary School
Newmarket, ON
2010

French Immersion

Pierre Elliott Trudeau High School
Markham, ON
2008

Skills

  • Customer Service
  • Time Management
  • POS Systems Operations
  • Employee Scheduling
  • Employee Motivation
  • Inventory Management
  • Store Opening and Closing Procedures
  • Accurate Cash Handling
  • Product Merchandising
  • Positive and Friendly
  • Multitasking and Organization
  • Staff Training

Languages

English

Timeline

Store Manager & Assistant Store Manager

Stokes
05.2022 - Current

Assistant Manager, Key Holder & Sales Associate

Lindt & Sprüngli Canada
09.2018 - 03.2022

Store Manager, Assistant Manager & Sales Associate

Squish Candies
09.2018 - 03.2020

Product and Marketing Manager & Sales Associate

Old Navy
09.2015 - 06.2018

Administrator

Right At Home Realty Inc., Brokerage
01.2011 - 01.2014

Customer Service & Sales Associate

Toys 'R Us
11.2009 - 09.2015

Diploma - Early Childhood Education

Seneca College

Bachelor of Child Development -

Seneca College

High School Diploma -

Huron Heights Secondary School

French Immersion

Pierre Elliott Trudeau High School

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