Hannah Jones
Prescott,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CLient Services Represenative/ Veterinary Assistant
Prescott Animal Hospital
03.2023 - Current
- Client Services Representative in a large Animal Hospital.
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Answered owner animal health questions and advised on best care practices.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Restrained animals for examination and treatment.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Volunteer
Charpentrie S.Jones
01.2020 - Current
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Coordinated daily mail and expedited overnight services, courier services and inter-office communications for construction site personnel.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Liaised between clients and vendors and maintained effective lines of communication.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
Early Childhood Educator Assistant
Kemptville Area Family Resource Center
04.2022 - 03.2023
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted physical, academic, and social development by implementing diverse classroom and outside activities.
- Applied play-based strategies to provide diverse approaches to learning.
- Supervised children during in-classroom activities and on playground.
- Maintained classrooms by disinfecting and sterilizing surfaces and toys.
- Encouraged children to interact with each other and participate in group activities.
- Organized snack time and nap hours.
- Communicated with parents to inform about child's progress and classroom behavior.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Assisted teacher by developing lesson plans to meet educational goals for each child.
- Prepared for lessons by gathering educational materials and setting up equipment.
- Developed and implemented strategies to improve student engagement.
- Enforced rules and instructions to maintain discipline.
- Prepared reports and maintained administrative records.
- Took part in professional development workshops to boost skills.
Early Childhood Educator
St. John Bosco, Ange Gabriel
09.2021 - 04.2022
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents and other staff about student progress.
- Implemented developmentally and culturally appropriate curriculum for children, creating positive, and safe classroom environments.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Enhanced sensory and perceptual-motor skills, language, cognition, and memory development, by employing both traditional and modern educational strategies and techniques.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Coached, supervised and mentored education staff, imparting classroom knowledge to build strong skill sets.
- Supervised student teachers to provide objective feedback.
- Organized and supervised large and small group activities.
- Modeled positive behavior and communication skills for students.
- Developed and implemented behavior management plans.
- Utilized creative teaching strategies to engage students in classroom.
Lead veterinary assistant
Lanark Animal Hospital
01.2021 - 06.2021
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Provided customer support to clients, answering questions and addressing concerns.
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Answered owner animal health questions and advised on best care practices.
- Administered medications to animals in treatment and documented changes in condition.
- Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
- Collected patient biopsies and blood samples for laboratory analysis.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Assisted senior staff with blood analyses and physical assessments.
- Groomed and bathed animals to maintain hygiene and appearance.
- Restrained animals for examination and treatment.
- Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.
- Assisted in examination and treatment of animals in veterinary clinic.
- Administered injections, oral medications and topically applied medications prescribed by veterinarian.
- Followed safety protocols for handling animals.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Kept detailed records of animal treatments and medications.
- Observed animals for signs of distress or illness.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Monitored vital signs and provided nursing care for animals.
veterinary assistant
VCA Pretoria Animal Hospital
08.2020 - 06.2021
- Positioned animals for diagnostic imaging such as x-rays and scans.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Administered medications to animals in treatment and documented changes in condition.
- Assisted with euthanasia procedures in humanely and compassionately to minimize suffering.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Helped with training of new veterinary assistants and support staff to improve individuals' capabilities.
- Groomed and bathed animals to maintain hygiene and appearance.
- Collected patient biopsies and blood samples for laboratory analysis.
- Restrained animals for examination and treatment.
- Followed safety protocols for handling animals.
- Prepared animals for surgical procedures.
- Maintained clean and safe animal living areas.
- Assisted veterinarian during immunologic, medical, surgical, and diagnostic procedures.
- Observed animals for signs of distress or illness.
- Monitored vital signs and provided nursing care for animals.
- Collected and processed samples for laboratory testing.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
Manager
SPCA of Western Quebec
08.2019 - 01.2020
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Improved marketing to attract new customers and promote business.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cleaned and sanitized cages and living areas to promote health and wellbeing.
- Provided companionship and comfort to animals in need of extra love and attention.
- Kept animals healthy and socialized by providing regular exercises and walks.
- Assisted with adoption process by providing information about animals to potential adopters.
- Monitored health of animals, reporting any issues to shelter staff for resolution.
- Provided excellent customer service to visitors, promptly answering questions to enhance satisfaction.
- Attended community events to promote pet adoption and responsible pet ownership.
- Helped with intake of newly surrendered animals, providing food, water and medical attention.
- Provided humane care of domestic and wild animals.
- Conducted adoption events to place shelter and foster animals into permanent homes.
- Washed, trimmed and brushed animals to maintain good grooming standards.
- Administered first aid to animals in need of medical attention.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Reset procedure rooms between appointments and disinfected equipment.
Education
Animal behavior and cognition
University of Edinburg
2023
High School Diploma - undefined
Netegamiou
2018
Skills
- Teamwork and Collaboration
- Good Telephone Etiquette
- Problem-Solving
- MS Office
- Organization and Time Management
- Excellent Communication
- Attention to Detail
- Flexible and Adaptable
Certification
First Aid/ CPR Leval C
Timeline
CLient Services Represenative/ Veterinary Assistant
Prescott Animal Hospital
03.2023 - Current
Early Childhood Educator Assistant
Kemptville Area Family Resource Center
04.2022 - 03.2023
Early Childhood Educator
St. John Bosco, Ange Gabriel
09.2021 - 04.2022
Lead veterinary assistant
Lanark Animal Hospital
01.2021 - 06.2021
veterinary assistant
VCA Pretoria Animal Hospital
08.2020 - 06.2021
Volunteer
Charpentrie S.Jones
01.2020 - Current
Manager
SPCA of Western Quebec
08.2019 - 01.2020
Animal behavior and cognition
University of Edinburg
High School Diploma - undefined
Netegamiou
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