Hannah Jensen
Seal Beach
Summary
Hi! I am an enthusiastic and motivated individual passionate about customer service. I have experience in both calm and hectic environments. I believe working well as a team can deliver great service, but I can be successful individually when needed. Skilled communicator and problem solver committed to creating positive customer experiences! As my previous jobs show, I am committed to the places I work and love building relationships with customers and my coworkers!
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Brandy Melville USA
08.2024 - 10.2025
- Assisted customers with product inquiries and resolved issues to enhance satisfaction.
- Worked on all visuals within the store, ensuring it looked new weekly.
- Managed inventory levels through regular stock checks and replenishment tasks to prevent shortages.
- Worked throughout the store, doing register, overseeing the fitting rooms, and maintaining the store's neatness.
- Provided personalized recommendations to customers based on their needs, preferences, and budget constraints.
- Connected well with all customers.
Server
On The Rocks Pub & Grill
06.2023 - 02.2025
- Provided excellent customer service by anticipating guest needs and responding promptly to inquiries.
- Assisted in taking food and drink orders accurately using POS system for efficient processing.
- Provided excellent customer service by anticipating guests' needs, and responding promptly to inquiries.
- I started as a host and food runner and worked my way up to a server within a few months.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- connected well with customers and regulars
Customer Service Associate
Classic Cleaners
07.2022 - 08.2024
- Provided exceptional customer support through active listening and effective problem resolution.
- I worked alone in this store daily and built connections with all customers.
- Tagged and bagged items to ensure they are ready to be cleaned.
- Worked efficiently when there was an overflow of work.
- Helped a large volume of customers every day, with a positive attitude and a focus on customer satisfaction.
- I made myself knowledgeable about the best care for certain items, which chemicals are used, and the process by which we care for the items.
Education
Associates - Business Administration And Management
Golden West College
Huntington Beach, CA05-2025
Associate of Arts - Liberal Arts And Humanities
Golden West College
Huntington Beach, CA07-2024
Skills
- Customer service
- Customer support
- Problem resolution
- Team collaboration
- Stock replenishment
- POS system operation
- Retail marketing
- Relationship building
- Calm under pressure
- Understanding customer needs
Timeline
Customer Service Associate
Brandy Melville USA
08.2024 - 10.2025
Server
On The Rocks Pub & Grill
06.2023 - 02.2025
Customer Service Associate
Classic Cleaners
07.2022 - 08.2024
Associates - Business Administration And Management
Golden West College
Associate of Arts - Liberal Arts And Humanities
Golden West College