Summary
Overview
Work History
Education
Skills
Professional Expertise
Professional Accomplishments
Volunteer Experience
Languages
Timeline
Generic

Hannah Hinds

Winnipeg,MB

Summary

A dependable, well-organized, and team-driven individual with strong event planning and administrative experience. A quick thinking professional, highly skilled at problem solving, who is able to work with a wide variety of people in order to reach common goals complemented by a commitment to contributing to community initiatives.

Overview

9
9
years of professional experience

Work History

Educational Assistant

Winnipeg School Division
01.2021 - Current
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Provided support to help students with special needs learn and grow.
  • Supported student learning objectives through personalized and small group assistance.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
  • Assisted classroom teacher in supervising snack time and indoor and outdoor play.

Medical Receptionist

Maples Surgical Centre -Pinnacle Staffing-Contract
10.2023 - 12.2023
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.

Facilities Support Clerk

North West Company -Pinnacle Staffing-Contract
07.2023 - 10.2023
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone and email to provide information.
  • Verified transactions, product orders and shipping dates and entered information into databases and reports.
  • Maintained filing system and organized customer documents for easy retrieval of information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Administrative Support

Engineers Geoscientists Manitoba -Contract/Project
04.2023 - 07.2023
  • Executed record filing system to improve document organization and management.
  • Created and maintained databases to track and record customer data.
  • Developed strategies to streamline and improve office procedures.

Clerk A-Aquatics

City of Winnipeg
06.2022 - 12.2022
  • Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Executive Assistant

CPA Manitoba
01.2019 - 06.2021
  • Handled confidential and sensitive information with discretion and tact.
  • Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
  • Organized and coordinated conferences and monthly meetings.
  • Processed travel expenses and reimbursements for executive team and senior management group.
  • Answered high volume of phone calls and email inquiries.
  • Transcribed meeting minutes to support sales, business development and senior management teams.
  • Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.

Office Manager

GWL Realty Advisors Inc.
05.2015 - 01.2019
  • Maintained computer and physical filing systems.
  • Created, maintained and updated filing systems for paper and electronic documents.
  • Updated reports, managed accounts, and generated reports for company database.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Developed and maintained successful relationships with vendors, suppliers and contractors.
  • Managed office operations while scheduling appointments for department managers.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Education

Social Emotional Learning -

Winnipeg School Division
Winnipeg, MB
01.2022

Inclusion Across the Rainbow -

Winnipeg School Division
Winnipeg, MB
01.2021

First Aid and CPR -

Winnipeg School Division
Winnipeg, MB
01.2021

Non-Violent Crisis Intervention -

Winnipeg School Division
Winnipeg, MB
01.2021

Preventing Harassment and Violence in the Canadian Workplace -

GWL
01.2019

The Coaching Leader-Coaching Foundations -

GWL
01.2018

Inclusion for People Managers -

GWL
01.2018

Acting With Diplomacy and Tact -

GWL
01.2018

Early Education -

Red River College
01.1998

Skills

  • Attentive
  • Loyal
  • Efficient
  • People-Oriented
  • Adaptable
  • Organized
  • Versatile
  • Self-Motivated

Professional Expertise

  • Strong event planning and coordination expertise from conception to completion and evaluation; able to manage budgets, determine requirements, hire service providers, and organize venue facilities.
  • Clear and concise communication skills complemented with excellent interpersonal strengths; able to establish strong working relationships with internal colleagues and external clients.
  • Creative problem-solving strengths in order to meet customer and client needs coupled with effective troubleshooting skills; able to proactively develop efficient solutions to challenges.
  • Strong technology knowledge including Word, Excel, and PowerPoint, GoToMeeting, GoToWebinar, Teams Meeting, Zoom, etc.
  • Excellent organization and time management skills; a strong multi-tasker who prioritizes workloads in order to meet deadlines who maintains details and accuracy.
  • Well developed administrative strengths for establishing and maintaining office procedures, ordering stationary, office equipment and furniture, preparing letters, presentations, and reports.
  • A skilled executive assistant with experience supporting a wide variety of professionals; booking transportation and accommodations, dealing with correspondence, and handling confidential information.
  • Proven customer service focus for working with a wide range of clientele; able to address complaints and queries while exceeding service excellence.
  • Project management skills: able to follow instructions and complete responsibilities within deadlines and under difficult time frames.

Professional Accomplishments

  • Coordinated the smooth office re-structure for a staff of 80 between 2 floors; liaised with management to re-allocate staff, create new floor plans, re-assign computers, cabinets, files, and desks, improving efficiency.
  • Independently organized a company holiday party for 80 people when fellow committee members were unable to assist; successfully arranged creative pre-party activities and addressed all dietary needs while maintaining current workload.
  • Arranged the schedules of 30 employees that were required to be at two meetings scheduled at similar times; reorganized logistics and communicated information in a timely manner.
  • Organized a smooth work flow for the reception area in order to create a more organized environment

Volunteer Experience

  • Volunteer, Love Lives Here
  • Ladies Director, Winnipeg Breath of Life Church
  • Sunday School Teacher, Winnipeg Breath of Life Church
  • Outreach Secretary, Winnipeg Breath of Life Church
  • Musician, Winnipeg Breath of Life Church
  • Volunteer, CIBC Run for the Cure
  • Volunteer, CIBC Cycle for Life
  • Volunteer, Investors Group Plane Pull, United Way Winnipeg
  • Social Committee Leader, CIBC
  • Health & Safety Officer, CIBC
  • Volunteer, Wellness Coordinator, GWLRA
  • Volunteer, Community Homeless Drive, GWLRA
  • Volunteer, Winnipeg Harvest Christmas Cheer Board Drive, GWLRA
  • Volunteer, Back to School, School Supply Drive, GWLRA
  • Health & Safety Officer, GWLRA
  • Social Committee Leader, GWLRA

Languages

English
Native or Bilingual

Timeline

Medical Receptionist

Maples Surgical Centre -Pinnacle Staffing-Contract
10.2023 - 12.2023

Facilities Support Clerk

North West Company -Pinnacle Staffing-Contract
07.2023 - 10.2023

Administrative Support

Engineers Geoscientists Manitoba -Contract/Project
04.2023 - 07.2023

Clerk A-Aquatics

City of Winnipeg
06.2022 - 12.2022

Educational Assistant

Winnipeg School Division
01.2021 - Current

Executive Assistant

CPA Manitoba
01.2019 - 06.2021

Office Manager

GWL Realty Advisors Inc.
05.2015 - 01.2019

Social Emotional Learning -

Winnipeg School Division

Inclusion Across the Rainbow -

Winnipeg School Division

First Aid and CPR -

Winnipeg School Division

Non-Violent Crisis Intervention -

Winnipeg School Division

Preventing Harassment and Violence in the Canadian Workplace -

GWL

The Coaching Leader-Coaching Foundations -

GWL

Inclusion for People Managers -

GWL

Acting With Diplomacy and Tact -

GWL

Early Education -

Red River College
Hannah Hinds