Hannah Haywood
Toronto
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Server
The Rosedale Diner
10.2022 - 03.2023
- Provided excellent customer service by anticipating needs and responding promptly to requests.
- Used good communication skills to reduce guest dissatisfaction.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations, including Covid protocols.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options when able.
Bartender
Ronnie's Local 069
06.2020 - 06.2022
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
Otto's Bierhalle
06.2019 - 08.2021
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Floor Supervisor
St. James' Gate
05.2015 - 04.2019
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Oversaw scheduling of employees to ensure optimal coverage during peak hours or promotional events while minimizing labor costs.
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Safe Food Handling
Languages
French
Professional Working
Certification
SmartServe
Timeline
Server
The Rosedale Diner
10.2022 - 03.2023
Bartender
Ronnie's Local 069
06.2020 - 06.2022
Server
Otto's Bierhalle
06.2019 - 08.2021
Floor Supervisor
St. James' Gate
05.2015 - 04.2019
SmartServe
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