Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Hannah Harrison

ON

Summary

Diligent Hospitality Worker with great people skills. Dedicated to providing guests with best-in-class service and elevating reputation of establishment. Equipped to reliably meet standards and go above requirements to help team members with wide-ranging hospitality needs.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Project Coordinator

Black Tar Construction
Ottawa, ON
03.2023 - 12.2023
  • Assessed customer feedback in order to continuously improve service delivery processes or procedures.
  • Facilitated meetings between stakeholders to discuss project requirements, objectives or outcomes.
  • Managed communication channels between various teams involved in the execution of complex projects.
  • Generated weekly, monthly, quarterly reports summarizing key performance indicators.

Bartender

Long Beach Lodge Resort
Tofino, BC
11.2022 - 03.2023
  • Kept track of bar tabs and transferred open tabs to dining area for wait staff.
  • Displayed and retained extensive knowledge of liquors, wines and entrees.
  • Upsold customers from shelf to premium brands to help boost sales.
  • Balanced daily registers and generated sales reports for management.
  • Completed regular bar inventories and daily requisition sheets.
  • Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests.

Event Coordinator

Canadian Golf and Country Club
Ashton, ON
04.2022 - 11.2022
  • Developed event themes and concepts to ensure successful execution of events.
  • Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
  • Coordinated with internal teams to ensure timely delivery of products and services for events.
  • Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
  • Provided on-site support during the day of the event including problem solving if necessary.
  • Ensured effective communication between vendors and suppliers before, during and after the event.

Bartender

Whitewater Brewing Company
Cobden, ON
09.2021 - 08.2022
  • Greeted customers and provided excellent customer service.
  • Prepared alcoholic and non-alcoholic beverages according to recipe standards.
  • Ensured proper sanitation of bar area, glassware, utensils, and equipment.
  • Maintained inventory of liquor, beer, wine, and other beverage items.
  • Processed payments accurately and efficiently with POS system.
  • Provided drink suggestions to customers based on their preferences.
  • Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.

Fine Dining Server

Courtyard Bistro
Pembroke, Ontario
06.2019 - 09.2021
  • Took orders for food and beverages in a professional manner.
  • Delivered food and drinks from kitchen or bar areas to dining room tables.
  • Checked back with customers to ensure satisfaction with each course.
  • Bussed and reset tables as needed between seating's.
  • Assisted other servers when needed during peak periods.
  • Adhered to all safety and sanitation policies when handling food and beverage items.
  • Ensured proper set-up of dining area before service began including silverware, condiments, napkins.
  • Accurately recorded orders in POS system while providing excellent customer service.

Education

High School Diploma -

Bishop Smith Catholic High School
Pembroke, ON
06.2021

Hospitality And Tourism Operations Management

Algonquin College
Ottawa, ON

Skills

  • Relationship Building
  • Menu Memorization
  • Beverage Preparation
  • Food Running
  • Payment Processing
  • Multitasking
  • Interpersonal Skills
  • Flexible Work Hours
  • Organized
  • Team Player
  • Attention to Detail
  • Great Communication
  • Efficient

Certification

  • Smart Serve (Ontario)
  • Serving it Right (British Columbia)
  • Food Handlers (Ontario)
  • CannSell (Ontario)
  • Standard First Aid with CPR C and AED

References

References available upon request.

Timeline

Project Coordinator

Black Tar Construction
03.2023 - 12.2023

Bartender

Long Beach Lodge Resort
11.2022 - 03.2023

Event Coordinator

Canadian Golf and Country Club
04.2022 - 11.2022

Bartender

Whitewater Brewing Company
09.2021 - 08.2022

Fine Dining Server

Courtyard Bistro
06.2019 - 09.2021

High School Diploma -

Bishop Smith Catholic High School

Hospitality And Tourism Operations Management

Algonquin College

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