Hannah Hadady
Calgary
Summary
Offering strong interpersonal skills and passion for customer service, well-suited to thrive in busy and dynamic environment. Brings ability to quickly learn and adapt, combined with effective communication and organizational abilities. Ready to use and develop communication and multitasking skills in any role.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
UNA Pizza + Wine
07.2024 - 04.2025
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Checked in with servers to confirm preparedness before seating customers.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
Front Desk Receptionist
Hush Lash Studio
02.2024 - 10.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Collected room deposits, fees, and payments.
- Scheduled appointments accurately using reservation software, reducing conflicts or double bookings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Henry Wisewood
Calgary, AB05.2025
Skills
- Verbal and Written Communication
- Team Collaboration
- Effective multitasking
- Customer service
- Patience and empathy
- Phone etiquette
- Greeting guests
- Hospitality service expertise
- Payment processing
- Guest complaint resolution
- Front-of-house display creation
- Store opening and closing
Timeline
Restaurant Hostess
UNA Pizza + Wine
07.2024 - 04.2025
Front Desk Receptionist
Hush Lash Studio
02.2024 - 10.2024
Henry Wisewood
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