Hannah Givens
Burlington
Summary
Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.
Customer-savvy and accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host
THE KEG
10.2024 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
ECA
KIDS AND COMPANY
05.2024 - Current
- Supported early language development through storytelling, reading books, and engaging children in interactive conversations.
- Managed daily routines efficiently, ensuring smooth transitions between different activities throughout the day without any loss of instructional time.
- Created a nurturing and safe environment for children to grow emotionally, socially, and academically.
- Enhanced children''s learning experiences by incorporating engaging play activities and age-appropriate educational materials.
- Established strong relationships with families through open communication channels and participation in school events.
ECA
LITTLE HANDS DAYCARE
11.2023 - 03.2024
Server/host
CLUB 54
09.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Administrative assistant
PLIMMER HEARING CENTRE
07.2020 - 07.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
Head cashier
HOME DEPOT
03.2022 - 06.2023
- Maintained a clean and organized work area, contributing to a pleasant shopping environment for customers.
- Mentored new cashiers, providing comprehensive training that resulted in increased productivity.
- Handled escalated customer concerns with professionalism and empathy, working diligently toward satisfactory resolutions.
- Educated employees on register use, merchandising, and customer service.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Evaluated presentation of checkout lanes and kept team members on top of cleaning tasks when necessary.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Host
BEERTOWN PUBLIC HOUSE
09.2021 - 03.2022
Education
High School Diploma -
Our Lady of Mount Carmel
Mississauga, ON06-2022
Skills
- Customer service experience for over 5 years
- Multitasking proficiency
- Strong work ethic
- Team player mentality
- Adaptable to change
- POS software
- Telephone reception
- Guest relations
- Problem solving skills
Certification
- CPR and first aid level-c
- Smart serve
Timeline
Host
THE KEG
10.2024 - Current
ECA
KIDS AND COMPANY
05.2024 - Current
ECA
LITTLE HANDS DAYCARE
11.2023 - 03.2024
Server/host
CLUB 54
09.2023 - 01.2024
Head cashier
HOME DEPOT
03.2022 - 06.2023
Host
BEERTOWN PUBLIC HOUSE
09.2021 - 03.2022
Administrative assistant
PLIMMER HEARING CENTRE
07.2020 - 07.2023
High School Diploma -
Our Lady of Mount Carmel
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