Hannah Ginogino
Coquitlam,BC
Summary
Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
7
7
years of professional experience
Work History
Youth Outreach Worker
Coast Mental Health
Maple Ridge, BC
11.2023 - Current
- Establish and build client rapport to foster a healthy and supportive relationship
- Organize regular bi-weekly meetings with clients in community to
review and evaluate the progress of client plans and objectives - Ensure detailed documentation of client progress in confidential
filed and online database - Develop and maintain strong relationships with community
partners and organizations to support client needs in areas such
as Housing, Mental Health, Substance Use, and Medical Services - Develop and implement activities and programs to support and
promote clients develop social and independent living skills
Community Mental Health Worker
Coast Mental Health, Garibaldi Ridge Modular
Maple Ridge, BC
06.2022 - Current
- Facilitate Weekly Check ins with Key Clients to Review and Discuss Client Plans and RASP Goal Progression
- Ensure Proper Documentation of All Occurrences in all According Areas in Accordance to QWIK Timeframes
- Documented client progress in confidential files.
- Collaborated with mental health professionals to coordinate comprehensive care for clients.
- Dispense Medications to Resident, Supplied through Med Program at According Time
- Developed and implemented activities and programming to help clients develop social and independent living skills.
- Provided clients with recommendations and referrals to community resources.
Frontline Shelter Worker & Caseworker
The Salvation Army Ridge Meadows Ministries
Maple Ridge, BC
08.2020 - 05.2021
- Conducted pre-screening activities and intake documents to determine the necessity for supportive services.
- Maintained Positive Working Relationships with Community Partners to Build and Nurture Dynamic Partnerships.
- Maintain Confidentiality with Information Shared
- Ensure Effective Communication Amongst the Entire Team of Shelter Staff
- Establish Boundaries & Building/Maintaining Client Rapport
- Ensure Case Notes are Completed and Up to Date
- Made referrals to Appropriate Services, following up to Confirm Clients Received Access to Required Care.
Receptionist
Royal LePage West
Coquitlam, BC
02.2020 - 05.2020
- Create a Welcoming Environment, Greeting, Informing and Directing the Public & Realtors
- Answering Switchboard Calls and Answering Any Questions from the Public as well take messages for Realtors and Other Administrators
- Complete an Array of Administrative and Clerical Duties, Process Documents, Prepare and Edit Documents and Paperwork for Realtors
- Adhere to the Policies and Procedures Regarding Records Keeping and Privacy Policies
Sales Associate
American Eagle
Coquitlam, BC
06.2019 - 03.2020
- Engaged with customers to build brand rapport and loyalty.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Used in-store system to locate inventory and place special orders for customers.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Sales Associate & Cashier
Dollarama
Coquitlam, BC
10.2018 - 06.2019
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Cashier
Canuel Catering, Ice Water Cafe
Coquitlam, BC
08.2017 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels incumbent with the POS System.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set up new sales displays each day with fresh merchandise.
- Supported the Cooks with Ready Made Cold Foods
- Worked Opening and Closing shifts; performing shift specific duties
Education
Diploma - Community Mental Health Worker - Social Services
Sprott Shaw College
Maple Ridge, BC 09.2019 - 03.2021
Skills
Effective Listening
Interpersonal Skills
Time Management
Willingness to Improve
Adaptivity
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Youth Outreach Worker
Coast Mental Health
11.2023 - Current
Community Mental Health Worker
Coast Mental Health, Garibaldi Ridge Modular
06.2022 - Current
Frontline Shelter Worker & Caseworker
The Salvation Army Ridge Meadows Ministries
08.2020 - 05.2021
Receptionist
Royal LePage West
02.2020 - 05.2020
Diploma - Community Mental Health Worker - Social Services
Sprott Shaw College
09.2019 - 03.2021
Sales Associate
American Eagle
06.2019 - 03.2020
Sales Associate & Cashier
Dollarama
10.2018 - 06.2019
Cashier
Canuel Catering, Ice Water Cafe
08.2017 - 10.2018